Service Desk Specialist (UA Speaking)
PlaysonPlayson is a B2B game provider with 13 years of experience on the market. Since 2012 we have ambitiously developed worldwide recognition in the industry. Nowadays, our main focus is on regulated European Markets and we operate in 20+ different jurisdictions. As of 2023, we are continuously working on enhancing our portfolio, encompassing best practices in order to meet the highest standards of technology, design, support and interoperability.
Due to our dynamic growth, we are looking for an experienced Service Desk Specialist to join our team. In this role, you will provide technical support to our employees all over the world.
Key Requirements:
2+ years of experience in system administration
Experience in cloud solutions support
Excellent communication and customer service skills
Ability to maintain documentation and asset records
Willingness to learn new technologies
Experience in installation, configuration, and troubleshooting of macOS and Windows
Knowledge of user account, group, and access management in cloud services (Google Workspace, Atlassian, GitHub, AWS)
Basic understanding of networking technologies (DHCP, DNS, VPN, Wi-Fi, TCP/IP)
Experience with remote access systems
Experience working with ticketing systems
Basic Linux skills (preferred)
Strong verbal and written communication skills
Nice to Have:
- Experience with VPN, LDAP
- Administration skills in Atlassian, AWS, GitHub, MDM
- English proficiency sufficient for reading technical documentation and written communication
- A proactive approach and clear career ambitions
The importance of the role is in:
Setting up workstations for new employees and advising them on hardware usage
Providing remote and on-site technical support for employees
Procuring, delivering, returning, repairing, and auditing IT equipment
Configuring and maintaining the IT infrastructure (hardware, system software, applications)
Managing system permissions and user accounts
Diagnosing and resolving hardware, software, and system issues
Preparing instructional materials and conducting employee training
Managing software licenses
Participating in IT projects aimed at improving user experience and implementing new technologies
Ensuring compliance with corporate IT policies
What you get in return:
We offer a competitive salary in EUR, subject to annual performance reviews
Benefit from a transparent and systematic quarterly bonus system
We offer a flexible work schedule to accommodate your needs
Choose to work remotely, providing greater flexibility and comfort
Receive comprehensive medical insurance for both you and a significant other
We provide financial support during special life events
Enjoy unlimited paid vacation leave
Take unlimited paid sick leave whenever necessary
Get reimbursement for professional courses and trainings
CVs are accepted only in English.
If you want to be part of our team, send us your CV!
Looking forward to welcoming you to the iGaming world!