Service Desk Specialist

Responsibilities

• Provide IT support to employees (remote and on-site)

• Manage user accounts, permissions, and system access

• Handle onboarding and offboarding from the IT side

• Prepare and configure employee workstations

• Manage IT equipment procurement, delivery, and inventory

• Troubleshoot hardware, software, and system issues

• Maintain IT documentation and asset records

• Support internal tools (Google Workspace, Atlassian, GitHub)

• Assist with cloud access management (AWS / GCP / Azure basics)

• Participate in IT infrastructure and security improvements

Requirements

• 2+ years in IT support / Service Desk / system administration

• Experience with access management, onboarding, equipment provisioning

• Experience supporting macOS and Windows

• Understanding of network basics (DNS, DHCP, VPN, TCP/IP)

• Experience with ticketing systems

• Basic understanding of cloud platforms (AWS / Azure / GCP)

• Basic understanding of GitHub access management

• Experience maintaining documentation

• Ukrainian required, basic English

Nice to have

• Experience with MDM solutions

• Experience with VPN or LDAP

• Administration experience in Atlassian, GitHub, AWS

• Interest or experience in security topics (Zero Trust, access control, endpoint security)

What we expect

• Ownership of operational tasks

• Ability to handle routine work and technical issues

• Structured approach to documentation and processes

• Proactive mindset and willingness to learn

We offer

• Competitive EUR salary

• Quarterly bonus system

• Flexible schedule

• Medical insurance

• Unlimited vacation and sick leave

• Budget for professional learning

• Modern hardware