Senior Trainer

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Job Summary

Customer/Tech Training Instructor conducts technical training courses for customers and/or employees in the use of complex situations for multiple products. Interacts with customer and functional organizations to develop specifications for content of courses.  Prepares lesson plans from engineering documentation, field service requirements or software documentation. Works with engineering, technical support and manufacturing to ensure that course material reflects current product features. Instructs participants in both classroom lectures and laboratory sessions. Follows up to determine applicability of course material.

Job Responsibilities

• Serve as Training Lead for assigned projects, directing and coordinating the training component to ensure quality, consistency, and alignment with project objectives, timelines, and approved standards.

• Develop and maintain training subject matter expertise across assigned Lottery products (including networks, systems, and POS) sufficient to design, deliver, and support effective training programs; act as the training point of contact, not product owner.

• Analyze client and internal stakeholder training needs and design, develop, review, and deliver high-quality, value-added training materials in instructor-led, virtual, online, and video formats that meet training, submission, and compliance requirements.

• Provide training-related SME support to clients and internal teams, including clarification of product functionality as it relates to training content; operational system support and troubleshooting remain the responsibility of designated support teams.

• Identify current and future training needs through consultation with clients, SMEs, and internal partners, and translate those needs into structured training plans and solutions.

• Manage and track training budgets for assigned projects, including forecasting, monitoring spend, and providing recommendations to management; budget approval authority resides with management.

• Serve as Training Lead for assigned projects, directing and coordinating the training component to ensure quality, consistency, and alignment with project objectives, timelines, and approved standards.

• Develop and maintain training subject matter expertise across assigned Lottery products (including networks, systems, and POS) sufficient to design, deliver, and support effective training programs; act as the training point of contact, not product owner.

• Analyze client and internal stakeholder training needs and design, develop, review, and deliver high-quality, value-added training materials in instructor-led, virtual, online, and video formats that meet training, submission, and compliance requirements.

• Provide training-related SME support to clients and internal teams, including clarification of product functionality as it relates to training content; operational system support and troubleshooting remain the responsibility of designated support teams.

• Identify current and future training needs through consultation with clients, SMEs, and internal partners, and translate those needs into structured training plans and solutions.

• Manage and track training budgets for assigned projects, including forecasting, monitoring spend, and providing recommendations to management; budget approval authority resides with management.

• Address training-specific issues and adapt training programs, materials, or delivery approaches as needed to meet project requirements and learner needs.

• Ensure all training materials comply with departmental standards, style guidelines, and quality expectations.

• Assess training effectiveness using evaluations, surveys, interviews, and other feedback mechanisms, and use results to drive continuous improvement.

• Organize, develop, or source training manuals, guides, and course materials across multiple delivery modalities, including webinars, written documentation, interactive modules, classroom instruction, and self-paced learning.

• Conduct Train-the-Trainer sessions for internal teams, site personnel, and lottery representatives to support scalable and consistent training delivery.

• Deliver training to external customers as required by project scope and contractual commitments.

• Document training outcomes, successes, and opportunities for improvement, and recommend alternative or enhanced training methods as appropriate.

• Participate in usability reviews and feedback forums with internal and selected external stakeholders, providing training-focused input to inform product and documentation improvements.

• Review new product software releases to identify training impacts for Field Service Engineers, Customer Support, and external customers, and update training content accordingly.

• Collaborate with cross-functional teams to support the setup and maintenance of learning environments tailored to different audience needs.

• Provide consultative input to management during RFP and proposal reviews related to training scope, approach, and effort estimates.

• Provide support to Writers and other teams on training-related deliverables as assigned, based on workload priorities and business needs.

• Some evening and/or weekend work may be required to support project delivery and customer schedules.

Required Qualifications/Skills

Instructional Design & Training Expertise:

• Demonstrated experience designing, developing, and delivering technical training using ADDIE or comparable instructional design methodologies.
• Proven ability to lead end-to-end training projects, including needs analysis, content development, delivery, and evaluation.
• Experience developing training content across multiple modalities, including instructor-led, virtual, self-paced, and video-based learning.

Learning Technologies:

• Hands-on experience with Articulate authoring tools.
• Experience administering or supporting a Learning Management System (LMS), including course management and learner tracking.
• Advanced proficiency with Microsoft Office products for training development and delivery.
• Hands-on experience using Canva to design visually engaging training materials.

Technical Aptitude:

• Strong technical aptitude with the ability to quickly learn complex systems and translate technical concepts into effective training content.
• Working knowledge of computer software, hardware, and system-based environments relevant to technical training.

Communication & Stakeholder Engagement:

• Excellent verbal, written, and presentation skills, with the ability to communicate effectively with technical and non-technical audiences.
• Ability to develop and maintain productive working relationships with clients, SMEs, and cross-functional teams.
• Comfortable engaging with stakeholders at all organizational levels.

Leadership & Professional Skills:

• Strong organizational skills with the ability to prioritize multiple projects, meet deadlines, and manage workload effectively.
• Demonstrated decision-making skills and sound judgment within assigned scope.
• Self-directed, proactive, and able to adapt quickly to new concepts, tools, and environments.
• Strong sense of ownership and accountability for quality, outcomes, and customer experience.

Desired Qualification/Skills

• Experience in Gaming/Lottery Industry preferred
• Experience with Adobe Captivate

Qualifications

Years of Related Experience

5–7 years of experience in instructional design and/or technical training roles.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.