Senior Product Operations Manager

RokkerX is a managed services provider that is all about bringing together top-notch teams in key spots around the world to help grow businesses in the iGaming industry. We value different cultures, take good care of our team, and make sure everyone has a great place to work together. In simple terms, RokkerX wants to help people and businesses everywhere reach their full potential by creating a supportive and dynamic global community. 

The Opportunity:

Reporting to the VP of Sportsbook Product, you are accountable for the effective coordination and delivery of product initiatives across Product, QA, Technology, Client Integrations, and dependent operational teams.  
 

You sit at the intersection of Product and Tech as a neutral operator whose focus is alignment, flow, and execution. While you do not own product strategy or technical architecture, you own the clarity, coordination, and momentum required to turn ideas into executable plans. 
 

In this role, you provide a consistent operational layer that brings control and predictability to a large-scale, highly integrated sportsbook platform. You focus on flow rather than ownership, removing friction between teams and ensuring work enters delivery with agreed priorities, visible dependencies, and a shared understanding of sequencing. You act as the primary conduit between departments, ensuring that product decisions and delivery plans reflect real-world operational constraints and commercial priorities. 
 

You bring discipline to planning, estimation, and execution without introducing heavy process. Your focus is on adding value, removing ambiguity, and acting as a steadying presence in a fast-moving environment. By maintaining strong relationships across Product, Trading, Operations, Technology and Compliance, you ensure the delivery pipeline remains visible and resilient, helping teams stay focused on high-priority goals even as volume and complexity increase. 
 

You act as a steadying presence in a fast-moving environment, helping teams stay focused on priorities while balancing BAU, new initiatives, and external pressures. 

Key Responsibilities:

• Act as the primary operational link between Product and Technology, ensuring total alignment on scope, priorities, timelines, and delivery expectations. 
   

• Maintain high-level oversight of the product delivery pipeline across multiple teams, ensuring initiatives progress as planned and blockers are actively managed. 
   

• Track epics, stories, and dependencies across backend, frontend, and integration teams to highlight delivery risks, misalignments, or slippage early. 
   

• Work closely with Product Owners to ensure tickets are correctly created, scoped, prioritized, and maintained to uphold quality and consistency. 
   

• Coordinate cross-team dependencies across backend, frontend, QA, and integration platform teams to avoid last-minute surprises. 
   

• Support structured planning and estimation processes by ensuring all assumptions, constraints, and sequencing logic are documented and understood. 
   

• Act as a point of escalation for delivery issues, driving resolution across Product, Tech, and QA without defaulting to rigid hierarchy. 
   

• Partner with Sportsbook QA and release stakeholders to support realistic release planning, readiness checks, and controlled rollouts.  

• Ensure that operational, trading, compliance, and commercial considerations are fed into product delivery in a structured and disciplined manner. 
   

• Provide regular, clear delivery updates to senior stakeholders, focusing on status, critical risks, dependencies, and required decisions. 
   

• Identify recurring delivery issues or process gaps and propose practical improvements that increase predictability and reduce friction. 
   

• Help protect teams from unplanned BAU pullback by making trade-offs and impact visible to decision-makers. 
   

• Support organizational scale by ensuring delivery processes remain effective as the number of initiatives and teams increases.
   

Key Skills:

• You bring 5+ years of experience in product operations, technical program management, or a similar delivery-focused role within a complex B2B technology environment.
   

• You possess a deep understanding of product development within a Sportsbook or similarly high-concurrency platform, thriving on the technical stamina required for a 24/7 global industry. 

• You have a proven track record of aligning engineering, Product Owners, and QA teams across multiple concurrent initiatives toward a single delivery goal.
   

• You are comfortable navigating high levels of uncertainty and have a talent for turning abstract ideas into clear, actionable next steps
   

• You have a strong grasp of agile delivery and can navigate, evaluate, and implement frameworks that drive maximal efficiency without introducing unnecessary bureaucracy.
   

• You possess strong analytical skills and the technical competency to use delivery data to make informed decisions on sequencing and trade-offs.
   

• You are a confident influencer who can simplify complex technical delivery topics and dependencies for non-technical senior stakeholders.
   

• You demonstrate strong attention to detail while maintaining the ability to "zoom out" to identify broader delivery risks and market pressures.
   

• You are highly organized with a natural bias toward action, preferring to drive momentum and execution over endless discussion.
   

• You are proficient in the modern product stack, with advanced hands-on experience in Jira and Confluence, using tools like Notion or Miro to create a "single source of truth" and cross-team visibility.
   

Location & Ways of Working:

We’re hiring for this role in Bulgaria, Romania, Serbia, Latvia, Malta, Gibraltar, and the UK, subject to candidates having the appropriate right to work in the relevant location. Depending on local requirements, we can offer fully remote, hybrid, or office-based working arrangements.

Why Join Our Team?  

Step into a role that will profoundly impact your career trajectory. Beyond just a job, you'll join forces with a leading team of industry experts exceptionally skilled professionals who happen to be nice and friendly people as well.  

Apart from this, we offer a compelling package that recognizes and rewards your contribution:  

• Remuneration package that meets the highest industry standards.  

• Performance-based bonus plan that reflect your achievements and contributions towards our shared objectives.  

• Office, Hybrid and Remote options considered. 

• Benefit from a private healthcare plan.  

• Participate in our auto-enrolment pension plan.  

Join us to not only advance your career but also to become part of a dynamic team that values growth and excellence.