Senior Operations Manager
Rush Street InteractiveRush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
We’re seeking a Senior Operations Manager to lead that backbone — ensuring efficiency, alignment, and innovation across all RSI content and marketing operations. This person will coordinate documentation, reporting, data management, and technology workflows that enable our team to deliver world-class gaming content across every channel.
The Senior Operations Manager is a cross-functional leader responsible for coordinating projects, systems, and workflows between RSI’s production teams and marketing and data teams. You’ll manage the department’s operational infrastructure — including content distribution, information repositories, ad trafficking systems, and reporting pipelines.
This role blends strategic oversight with hands-on execution, ensuring RSI’s creative and technical teams operate with precision, transparency, and efficiency. The ideal candidate is both analytical and process-driven, with the ability to translate data and documentation into actionable insights.
What You'll Do
Operational Coordination
- Serve as the central liaison between internal departments — including content production, marketing, CRM, and analytics — to ensure smooth information flow and project execution.
- Manage operational documentation, processes, and workflows within Confluence, maintaining clear visibility across projects and initiatives.
- Support project planning and prioritization, tracking deliverables and dependencies through agile tools and reporting frameworks.
Content & Data Management
- Oversee content distribution pipelines, including OTT, broadcast, and digital asset delivery.
- Manage video archive systems, metadata tagging, and content retrieval processes.
- Maintain and optimize information repositories to ensure knowledge continuity and accessibility across departments.
- Support the collection, organization, and analysis of data for cross-functional use and reporting.
Advertising & Technical Operations
- Manage ad trafficking and campaign execution across OTT, broadcast TV, digital video, and audio platforms.
- Oversee ad tech systems and vendor integrations to ensure compliance and delivery accuracy.
Innovation & AI Integration
- Research and test AI tools to enhance content operations, project management, and data reporting efficiency.
- Identify opportunities to automate recurring operational processes using AI-assisted workflows.
- Evaluate emerging technologies to improve information and content management systems.
What You'll Bring:
- Bachelor’s degree in Management, related degree or equivalent experience
- 4+ years of experience in operations, project management, or business systems management within media, entertainment, or digital organizations.
- Strong understanding of data management, content workflows, and cross-department coordination.
- Proven experience managing documentation platforms (e.g., Confluence, Notion, or SharePoint).
- Familiarity with ad tech systems, OTT distribution, and digital trafficking.
- Strong analytical skills with experience in reporting, forecasting, and operations documentation.
- Excellent communication and leadership skills across creative and technical teams.
Preferred:
- Experience in gaming, iGaming, or sports entertainment industries.
- Knowledge of project management tools (Asana, Monday.com, Jira) and data visualization platforms (Tableau, Looker, Power BI).
- Working understanding of AI applications in operations or workflow automation.
- Familiarity with video production environments and asset management systems (Avid, Frame.io, etc.).
#LI-REMOTE
Location Eligibility (for nationwide roles): Open to candidates across the U.S. (except California, Washington, Maryland, and New York).
Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
Benefits:
- Discretionary annual company bonus (Eligibility Varies by Role)
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
- Paid Time Off (Eligibility Varies by Role)
- Employee Assistance Program (EAP)
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new ideas of how we can be better
- Growth – we want you to develop personally as well as professionally
- Top-notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
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