What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
The Senior Manager of Operations Regulatory Risk is responsible for assisting the Director of Regulatory Risk in overseeing and ensuring compliance with all regulatory requirements, and internal policies within the Customer Operations function of Hard Rock Digital.
The role involves providing input to the development, implementation, and maintenance of risk management strategies, as well as providing guidance and support to internal operational business units to mitigate regulatory exposure and ensuring a robust first line of defence.
As a senior manager, you will help lead and develop a team responsible for ongoing monitoring of 1LoD and risk assessment. Strong interpersonal and time management skills will be key as you work closely with various departments and stakeholders, including compliance, to enhance internal controls, ensuring the integrity of the organization's operations, providing guidance to internal teams on regulatory matters and best practice.
Key Responsibilities:
First Line of Defence Assurance (1LoD)
Regulatory Matrices Management
Regulatory Complaints & Information Request Management:
Risk Assessment and Analysis:
Policy and Procedure Development:
Training and Awareness:
Reporting and Communication:
Leadership, Team Management
What are we looking for?
The ideal candidate will have experience in:
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Roster of Uniques
We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where you can be authentic regardless of background or beliefs and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer).
Your application has been successfully submitted!