Senior Manager - Enhanced Due Diligence

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space — ready to join us?

What's the position?

The Senior Manager – Enhanced Due Diligence is about more than reviewing documents and checking boxes; it's about owning a critical overlapping operations and compliance function that protects our business and our customers while enabling us to grow responsibly across every market we operate in.

As the senior leader of our EDD program, you'll oversee the end-to-end review of high-risk and high-value player accounts — combining financial intelligence, regulatory expertise, and cross-functional collaboration to ensure our program is best-in-class. You'll oversee a team of EDD analysts, supported by a manager, set the standard for quality and consistency, and serve as a primary escalation point for complex cases across our sportsbook and casino products.

Key Responsibilities

• Apply critical thinking and analytical rigor to assess complex, high-risk customer profiles — identifying patterns, inconsistencies, and risk signals that go beyond document review.

• Leverage data, analytics, and AI-powered tools to monitor EDD program effectiveness, surface emerging risk trends, and drive scalable, intelligent decisioning across the case portfolio.

• Drive ongoing improvements to tooling, workflows, and decisioning frameworks — including integration of third-party intelligence platforms (e.g., Thomson Reuters CLEAR, SEON, LexisNexis) and exploration of AI solutions to enhance operational efficiency and risk detection.

• Own the EDD case management lifecycle — from initial trigger and document collection through risk assessment, narrative review, and escalation or clearance decisions.

• Establish and maintain EDD policies, procedures, and internal controls in line with BSA/AML regulatory requirements and evolving state-level gaming obligations.

• Conduct and oversee escalated enhanced review of high-risk customer profiles, including Source of Wealth (SOW) and Source of Funds (SOF) verification, PEP screening, and adverse media analysis.

• Partner with Responsible Gaming, VIP, and Compliance teams to align EDD processes with broader player risk management frameworks.

• Serve as the primary subject matter expert for EDD-related regulatory inquiries, internal audits, and third-party examinations.

• Report on EDD program KPIs and case outcomes to senior leadership, translating data into clear insights that inform strategic decisions.

• Oversee the EDD team, including manager and analysts/associates, setting performance standards and fostering a culture of quality, accountability, and continuous improvement.

• Collaborate with commercial, marketing, and VIP teams on how best to reduce friction whilst maintaining compliance standards.

What are we looking for?

• At least 6–8 years of AML/EDD or financial crimes compliance experience, with a minimum of 5 years in a people management role, including experience at a senior level.

• Direct experience in online gaming, sportsbook, or fintech compliance strongly preferred; understanding of the US regulated sports betting and iGaming landscape is a significant advantage.

• CAMS certification (or equivalent) required; CGSS or CFE designation a plus.

• Deep working knowledge of BSA/AML regulations, FinCEN guidance, and state gaming compliance obligations as they relate to high-risk customer due diligence.

• Demonstrated experience conducting or overseeing SOW/SOF reviews, PEP/adverse media screening, and SAR filing decisions.

• Proficiency with EDD and identity intelligence platforms (CLEAR, SEON, LexisNexis or similar) and vendor management.

• Expertise in working with data — ability to pull, interpret, and present case metrics, trend analysis, and team performance reporting. You’ll be working closely with the BI team and other stakeholders on tracking case outcomes at scale.

• Proficient in the use of AI tools to enhance review quality, accelerate case workflows, and identify risk patterns at scale — with a practical understanding of how to apply AI responsibly within a compliance context.

• Open to exploring new technologies and approaches — continuously seeking better ways to improve program quality, operational efficiency, and customer experience.

• Flexible in approach and vision — able to pivot priorities in response to regulatory developments, business growth, or emerging risk trends without losing sight of program fundamentals.

• Ability to support and contribute to a 24/7 service model — comfortable operating across time zones and providing guidance or escalation coverage outside of standard business hours when required.

• You must be a natural leader who develops talent, drives accountability, and raises the bar for quality across your team.

• You must be somebody who balances regulatory rigor with operational pragmatism — protecting the business without creating unnecessary friction for legitimate customers.

What's in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• A hybrid / remote working environment

• Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).