Senior Manager - Casino CRM Analytics

What are we Building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

We are seeking a strategic and technically strong Senior Manager of Casino CRM Analytics to lead analytics and serve as the primary analytics partner for the Casino and Past Motor Racing CRM team. This is not just a reporting role. This is a high-impact leadership role within a growing Analytics organization.

You will lead measurement and analytical capabilities for Casino CRM and contribute to broader talent development within the CRM Analytics team. You’ll partner closely with Casino CRM Marketing and Operations to ensure decisions are driven by rigorous analysis, sound experimentation, and forward-looking insights — not intuition alone.

As a relatively new team, this function offers a rare opportunity to build from the ground up: enforcing standards, implementing modern tooling (including AI where it meaningfully drives value), and establishing a culture of analytical excellence.

What You’ll Do

Build & Lead a High-Performance Analytics Team

• Develop and mentor a team of CRM analysts with a high bar for intellectual rigor and business impact

• Work with Senior Director to establish best practices in analytical thinking, experimentation design, and stakeholder communication

• Create scalable processes that enable both speed and quality
  

Evolve the Measurement Foundation

• Apply and evolve best-in-class frameworks for campaign performance, retention lift, incremental revenue, and long-term player value

• Implement robust test-and-learn strategies, including permanent holdouts and advanced test/control methodologies

Drive Strategic Impact

• Provide actionable insights that influence audience targeting, bonus strategy, lifecycle marketing, creative optimization, and promotional investments

• Partner with CRM leadership to prioritize initiatives that maximize sustainable player value

• Move the team from descriptive reporting to forward-looking, decision-driving analytics

Advance Technology & Intelligent Automation

• Identify and implement practical analytical tools and AI-driven approaches to improve the performance of the Casino CRM function

• Ensure new technologies are thoughtfully applied — balancing innovation with  measurable ROI

Elevate Analytical Culture

• Champion experimentation and evidence-based decision-making within the Casino CRM organization

• Translate complex findings into clear, executive-ready narratives that drive action

• Raise the standard for how insights inform strategy

What are we looking for?

• Strategic Analytics Leader: You’re comfortable influencing senior stakeholders while remaining hands-on with complex analysis. You know how to ask the right questions — not just answer them.

• Business-First Thinker: You care about impact, not output.

• Experimentation Expert: You understand CRM testing environments — including holdouts, incrementality measurement, and interpreting imperfect or noisy results in dynamic systems.

• Influential Communicator: You can translate sophisticated analysis into compelling, concise narratives for non-technical stakeholders. You’re comfortable challenging assumptions and shaping roadmaps.

• Talent Mentor: You have experience hiring, coaching, and retaining high-performing analytics professionals — and creating environments where they thrive.

Preferred Qualifications

• 6+ years of experience in analytics, with 2+ years leading teams

• Experience in online gaming

• Experience applying AI/ML or automation thoughtfully to business problems

• Advanced SQL proficiency and experience working with modern data stacks

• Background in engineering, math, computer science, economics, or related quantitative field

• Experience in CRM, lifecycle marketing, or retention analytics

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• Flexible work from home or office hours

• Startup culture backed by a secure, global brand

• Opportunity help shape the future strategy of the Sportsbook and Online Casino

Roster of Uniques

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)