Senior Internal Communications Channels Manager

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

Today we sit in the FTSE 100 with a team of 30,000 talented people working across 40 regulated markets. We own and run an epic portfolio of brands that customers know, love and trust including bwin, Bet.pt, Coral, Crystalbet, Eurobet, Ladbrokes, Foxy Bingo, Gala, Gioco Digitale, Ninja Casino, Optibet, partypoker and PartyCasino. In the US, we also run BetMGM, a joint venture with MGM Resorts.

Our Internal Communication and Engagement team is at the very heart of Entain and we’re looking for a Senior Channels Manager to lead and deliver our global channels strategy and execution. The ideal candidate will be a subject matter expert on all things IC channels and digital experience, and passionate about delivering a best in class experience to our people around the globe.

We are seeking a dynamic communications and digital experience expert to take ownership of designing, executing, and evolving all Entain-wide Internal Communications (IC) Channels. In this role, you'll be accountable for both tactical delivery (80%) and strategic planning (20%) of our global IC platforms, channels (incl hybrid events) and tools. You will:

• Lead the strategy, innovation, and continuous improvement of internal communication channels, leveraging new technologies and trends to enhance employee engagement.

• Own and optimise Entain.Me, managing platform performance, UX, content, technical issues, and training teams to self-manage content.

• Plan, produce, and deliver global hybrid and virtual events, ensuring seamless execution and engagement as the company’s IC expert.

• Align IC channels with HR, People Services, IT, and other business priorities, integrating tools and initiatives for maximum impact.

• Track, analyse, and report on IC performance, providing actionable insights and optimising content and channel effectiveness.

• Serve as an internal communications subject matter expert, supporting planning, content creation, execution, measurement, and team development.

• Identify opportunities for innovation, implement best practices, and empower the business with self-serve resources and IC platform expertise.

Qualifications

• Expert knowledge of Internal Communication channels and best practices including the use of Microsoft products in delivering SharePoint, Viva, and Power products.  
• Technology savvy, self-starter with a passion for project work, leading and driving initiatives.  
• Strong business insight and judgment to navigate ambiguity.  
• Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.  
• Strong expertise in digital communication platforms and tools, with a deep understanding of user experience and engagement metrics. 
• Exceptional analytical skills, with the ability to translate data into actionable insights and recommendations. 
• Strong understanding and expertise of Microsoft technologies including SharePoint, Viva, and Teams used in Internal Communications and Engagement 
• Good creative, technical, and platform knowledge to create and deliver brilliant content in a compelling way through the appropriate channel including intranet, video, print, digital and social media

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

You can expect to receive benefits like:

• A annual bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

#LI-Hybrid 

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.