Senior BI Analyst

What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

• Translate complex data into actionable insights by analyzing customer behavior, operational performance, and lifecycle trends, delivering clear recommendations that drive business decisions and measurable outcomes.

• Partner closely with Customer Operations leadership to identify opportunities, diagnose performance gaps, and influence strategy across acquisition, engagement, retention, and customer experience.

• Own recurring and ad-hoc insights reporting, proactively surfacing trends, risks, and opportunities impacting the health of Customer Operations team

• Collaborate cross-functionally with analytics, product, marketing, and compliance teams to define success metrics, align on KPIs, and ensure consistent interpretation of customer data across the organization

• Drive a culture of data-informed decision making by helping stakeholder frame analytical questions, interpret results, and operationalize insights into scalable actions.

What are we looking for?
Successful candidates will:

• 5+ years of experience in customer analytics, business intelligence, insights, or data-driven strategy roles, preferably in digital online gaming industry

• Proven ability to translate data into actionable business insights

• Excellent communication and presentation skills, with the ability to simplify complex analyses for non-technical audiences and leadership

• Strong Analytical skills with experience using SQL and data visualization tools (e.g., Tableau, Looker, Power BI) to explore data and communicate findings.

• Bachelor’s Degree (or equivalent) in a quantitative area, e.g. Statistics, Mathematics, Economics

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• Flexible work from home or office hours

• Startup culture backed by a secure, global brand

• Opportunity to design promotions enjoyed by millions as part of a passionate team

Roster of Uniques
We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)