Safer Gambling Process & Procedures Manager

Safer Gambling Process and Procedures Manager| Gibraltar | On-site
BVGroup brings over 80 years of expertise to every bet, delivering technology-driven betting and gaming experiences to a global audience.

BetVictor is our flagship B2C brand, complemented by multiple partner brands we manage and service such as Heart Bingo, talkSPORT BET to name but a few. Our SaaS platform is fully developed and ready to deploy, requiring minimal setup and no complex configuration.

Join us at BVGroup and make an impact in a fast-paced, global industry. Collaborate with passionate experts, tackle exciting challenges, and help define the next generation of online sports betting and gaming.

Purpose of the role:

As the Safer Gambling Process and Procedures Manager you will be responsible for the governance, review, maintenance and continuous improvement of Safer Gambling processes, procedures and Standard Operating Procedures. The role will ensure that processes remain compliant, current, efficient, auditable and aligned to regulatory requirements, operational practice and customer protection outcomes.

Key Responsibilities:

• Own, create, maintain and regularly review Safer Gambling Standard Operating Procedures, ensuring they accurately reflect current regulatory requirements, operational practice and approved internal controls. 
• Ensure Safer Gambling processes and procedures are compliant, current, efficient, clearly documented and capable of being evidenced for audit, assurance and regulatory review. 
• Lead routine and ad hoc reviews of customer journeys, account review processes, interactions, escalations and system outputs to identify potential process failures, gaps or inefficiencies. 
• Using data, Management Information, quality findings and operational feedback to assess the effectiveness of Safer Gambling policies, processes, procedures and customer interactions. 
• Working
• closely with the Safer Gambling Operations Manager, Team Leaders, Regulatory Compliance, Internal Audit, Risk, Technology and other stakeholders to identify, assess and implement process improvements. 
• Maintain a clear SOP review schedule, version control approach and approval process to ensure documentation remains accurate and up to date. 
• Review and update SOPs following legislative, regulatory, policy, system or operational changes. 
• Develop clear process maps, guidance notes, checklists and supporting materials to help operational teams apply procedures consistently. 
• Identify risks and control weaknesses within Safer Gambling processes and recommend practical, proportionate improvements. 
• Support audit, assurance and regulatory activity by ensuring process documentation, data outputs and evidence are complete, accurate and readily available. 
• Contribute to training materials and briefing sessions where SOP or process changes need to be embedded across the operational team. 
• Support the maintenance, integration and optimisation of Safer Gambling detection systems by reviewing outputs, identifying process impacts and recommending improvements. 
• Undertake actions arising from management meetings in relation to Safer Gambling process governance, controls, data review and procedure improvements. 
• Deputies for the Head of Safer Gambling as required in relation to process, procedure, governance and compliance matters. 

Key skills and experience:

• Strong understanding of Safer Gambling regulation, customer protection requirements, operational controls and compliance expectations. 
• Experience creating, reviewing and maintaining SOPs, procedures, process maps, control frameworks or operational guidance. 
• Analytical skills, with the ability to interpret data, identify themes, assess process effectiveness and recommend improvements. 
• Experience coordinating Management Information activity, analysis or data-led review work. 
• Excellent written communication skills, with the ability to produce clear, practical and auditable procedures. 
• Strong stakeholder management skills and the ability to work collaboratively with Operations, Compliance, Risk, Audit and Technology teams. 
• High attention to detail, strong governance discipline and the ability to maintain accurate documentation and version control. 
• Ability to balance regulatory compliance, operational efficiency and customer protection outcomes. 

How we hire:
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.In the event that we receive sufficient applications for the role this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible.
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