Risk and Safer Gambling Team Manager

Risk and Safer Gambling Team Manager

Customer Due Diligence Team Manager

We are seeking a dedicated and experienced Customer Due Diligence (CDD) Team Manager to lead our CDD team in ensuring the effective implementation and oversight of our CDD processes. This role is pivotal in maintaining the integrity of our compliance framework and managing risk in line with regulatory expectations.

Following the recent mass migration after Project Cactus, this opportunity focuses on driving quality and consistency across the CDD team’s outputs. The successful candidate will lead efforts to enhance quality scores, ensure adherence to SLAs, and embed robust performance metrics across day-to-day operations. Maintaining high standards in data accuracy, timeliness, and customer experience will be key measures of success.

This role plays a strategic part in developing a UKI CDD function, building stronger partnerships with the PPB CDD Team, and ensuring processes are in place to support the longer-term success of our CDD function across UKI. The CDD Team Manager will be instrumental in shaping operational improvements, fostering a culture of accountability, and supporting team development through coaching and continuous improvement initiatives.

This position offers a unique opportunity to influence the future structure and performance of our CDD function, contributing to long-term alignment and compliance excellence across the business.

What you’ll do

• Lead, supervise, and support the CDD team, ensuring high performance through effective coaching, development, and regular 1-2-1s.
• Conduct quality checks and collaborate with Quality Assurance to maintain high standards, identifying and addressing inconsistencies in CDD output.
• Manage team performance, including identifying issues, implementing performance improvement plans, and overseeing recruitment, onboarding, and training of new staff.
• Oversee shift management, ensuring higher-risk responsibilities are appropriately resourced and prioritised across the team.
• Monitor key processes and team output, reporting inefficiencies or risks to the CDD Operations Manager with actionable recommendations.
• Act as a key escalation point, resolving complex queries, mitigating risk, and working closely with CDD and Risk & Safer Gambling Managers to ensure aligned and effective operations.

How you’ll do it:

• People management experience is preferred, with strong coaching, development, and performance management skills.

• Possessing motivational leadership skills is crucial, with the ability to inspire teams to meet departmental goals and realise their full potential.
• Excellent organisational skills are essential, with a track record of meeting deadlines, managing workloads, and delivering against targets.
• Strong communication skills are essential, capable of managing customers and stakeholders effectively at all levels.
• It’s essential you are a confident representative, able to advocate for the team in internal meetings and represent the business externally when needed.
• Understanding of CDD/KYC/AML/Fraud is preferred, particularly within the gambling industry, with knowledge of relevant regulations and best practices.

This is a full-time position, working 5 days out of 7 between the hours of 7am and 8pm, therefore this will include evening and weekend work as part of the shift pattern.

What’s in it for you:

• Flexible ways of working – home or office, it’s your choice!
• £1,000 learning fund each year
• 32 hours paid volunteering time per year
• Free SkyQ Ultra HD premium TV package worth £1,200
• Twice-yearly bonus (with part of it guaranteed!)
• Pension contribution scheme
• Private healthcare
• Access to thousands of Udemy courses
• Invest via the Company Sharesave Scheme
• Unlimited holiday

About Sky Betting & Gaming:

At Sky Betting & Gaming, better is just the beginning.

Our story began in 1999 and we’ve since grown to house a family of iconic brands including Sky Bet - the UK’s no.1 betting app, Sky Vegas - the UK’s no.1 online casino, as well as Sky Bingo, Sky Casino and Sky Poker.

We want to empower you to create a career you’re proud of, to feel like you belong, and provide you with everything you ned to do your job.

Plus, Sky Betting & Gaming is part of the UK & Ireland region of Flutter — a collection of big-hitting entertainment brands such as, Betfair, Paddy Power. PokerStars and tombola.

About Flutter

Flutter is the world’s leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to leverage our significant scale and our challenger mindset to change our industry for the better.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.