Retention Executive - Source of Funds

Stoke
Hybrid working: 2 days in the office per week
Shifts range between 08:30 and 22:00 weekdays and 11:00 and 20:00 on weekends, subject to change.

The Role

We are looking for a self-motivated individual who is enthusiastic and has a keen interest in AML and related areas. The successful candidate will demonstrate good organisational skills and will be able to deal with issues independently and as part of a team even when working under pressure with challenging deadlines.

The primary role of the Executive is being at the forefront of the contacts to the customers undergoing the AML Source of Funds process and building the trust and rapport on these interactions for a smooth and easy completion. If you have experience in a role that required outbound contact and relationship driving, then we would love to hear from you! Personality is really the key here - enthusiasm with the natural ability to build rapport and understand who your client base is. The position forms part of the Player Engagement Team

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fuelling fan’s passion for sport driving us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities

• Handle both inbound and outbound contacts within the Source of Funds process.
• Performing due diligence, risk profiling and assessment on members accounts using sign offs provided to the team.
• Utilise effective questioning to fully understand to how a customer is funding their account and ensure the necessary documents are requested / acquired to compliment these admissions
• Liaise with relevant departments including but not limited to Player Protection and AML to ensure that all required information is acquired from the customer to look at the completion of the process.
• Working closely with the AML Analysts and MLRO regularly to share information, best practices and implement new processes and strategies.
• Be the first point of contact for internal and external escalations for the Source of Funds process.
• Escalate all suspicious transactions, account activities, enhanced due diligence and risk profile information requiring further review / decision making to the MLRO and AML Team Lead where applicable.
• Ensuring LSG’s operating and personal licensees’ commitments are carried out in accordance with legislative regulations such as, Responsible Gaming, Anti-Money Laundering and Data Protection. You will be expected to coordinate with our Compliance division and in particular AML team on a regular basis to ensure we are being proactive in meeting our shared objectives.
• Assist with developing training materials, team processes and documents on AML compliance for new starters and assist with the introduction into the role.

Skills, Knowledge and Experience

• Currently working in a sports betting/casino environment.
• Proven understanding of LiveScore Group commercials.
• Excellent communicator (both verbal, telephone and written).
• Subject to specialised subject matter area training, capable of having difficult conversations when necessary.
• Customer service and Marketing minded.
• Pride in providing top level service.
• Proven negotiation skills.
• Confident and people focused personality.
• Enthusiastic, self-motivated and a thirst to learn.
• Excellent analytical skills along with Excel.
• Strives to meet targets and deadlines.
• Excellent organisational & planning skills.
• Flexible working hours and acknowledges late nights/weekends are required.

What can we offer? 

• Company Performance bonus
• Hybrid working for all staff with flexible working opportunities
• Private Healthcare scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised gym membership
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Daily snacks, quality coffee, soft drinks and regular socials