Responsible Gambling Support Advisor

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As a Responsible Gambling Support Advisor, you will help and support customers ensuring they receive the best service and adhere to our Responsible Gambling policies.

The Responsible Gambling Support team supports the Company’s Responsible Gambling strategy through interacting with customers who may be at risk of harms associated with gambling.

Your progression and success will be supported from your first day and, as an ever-evolving department, you will continuously expand your knowledge and skill set on a daily basis.

Excellent customer service skills and a keen interest in supporting our customers are essential. Relevant training will be provided on all aspects of the role.

This position is eligible for inclusion in the Company’s hybrid working from home policy.

Qualifications

• Exceptional listening skills.
• Excellent communication skills, both written and verbal.
• Strong motivation to prioritise the customer.
• Effective problem-solving abilities.
• Ability to multi-task with strong attention to detail.
• Understanding of customer needs.
• Competent computer, literacy and numeracy skills.

Additional Information

• Assisting customers via email, Live Chat and telephone.
• Providing support for customers who demonstrate signs of problematic gambling.
• Using internal tools to assist and take ownership of customer enquiries.
• Liaising with internal departments to resolve issues.
• Escalating queries where necessary.
• Promoting safer gambling practices.
• Keeping up to date with policies, procedures and licencing requirements.
• Addressing responsible gambling queries and complaints.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.