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Remote Live Chat Support Agent

Niropa
Contract
Remote
Worldwide
€20 - €25 EUR hourly
Sports Betting Marketing

We are seeking Remote Live Chat Support Agents to join Niropa’s growing iGaming support team. In this entry-level role, you will assist customers via our AI-enhanced chat platform, handling account setup, payments, verification and technical inquiries. The position is fully remote and flexible. You’ll work 24/7 shifts from anywhere in Europe with a computer and reliable internet. You will communicate primarily in English or one other language (e.g. Spanish, German, French, Portuguese, Russian, Italian, Dutch, Polish, Swedish, Bulgarian, Croatian, Serbian, Romanian, Czech, Hindi etc.)

Key Responsibilities

  • Live Chat Support: Use our next-generation chat software (with on-the-fly AI translation) to assist customers. Help users with account setup, deposits/withdrawals (crypto and fiat), KYC/AML questions, promotions, and technical issues.
  • AI Translation Tools: Leverage AI translation features to serve customers in their native language (e.g. translating from English to your native language and vice versa).
  • Customer Interaction: Provide friendly, solution-oriented support and aim for first-contact resolution on all inquiries. You will be the primary point of contact for customers' questions, resolving issues efficiently.

Requirements

  • Languages: Entry level English plus native or fluent proficiency in one European language (check application form for full list).
  • No Experience Needed: This is an entry-level position. No prior experience or degree is required, we provide paid training on our systems and processes.
  • Technical Proficient: Comfortable using computers, chat software and translation tools. Familiarity with online payment systems (wallets, transfers) is a plus.
  • Communication Skills: Excellent written communication and problem-solving abilities; customer-centric attitude and teamwork.
  • Work Setup: You must have a computer and a reliable high-speed internet connection.
  • Schedule Flexibility: Willingness to work in rotating shifts (including evenings, nights and weekends) as needed for 24/7 support.

What We Offer

Freelance Start: Begin as a freelance agent (€20/hour). You choose your schedule within our 24/7 coverage (using our scheduling app).

Career Path: After approximately one month, you can opt to transition to a full-time position (contract) at €25/hour, with fixed shifts and additional benefits (health coverage, severance) if desired.

Fully Remote: 100% work-from-home. Enjoy a flexible, digital career in an innovative tech company.

Competitive Pay: We offer a competitive hourly rate for Europe. All payments are made regularly (weekly) at the guaranteed rate in euros.

How to Apply

Ready to join us? Apply via our career page: Niropa Career Page. We look forward to welcoming you to the team!

https://career.niropa.com/job-259123