Relationship Manager - ROA

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

Commercial & Financial Analysis

• Review commercial performance of payment partners, including revenue, cost‑to‑serve,
• margins, and unit economics.
• Develop commercial models and business cases for new channels, pricing structures, and partnerships.
• Analyse transaction data to identify trends, inefficiencies, and optimisation opportunities.
• Assess the commercial impact of SLAs, fees, and contract terms.
• Track and report key commercial KPIs such as profitability, cost per transaction, and revenue uplift.
• Support Procurement, Finance, and Legal in negotiations, renewals, and pricing discussions.

Stakeholder Management & Market Expansion

• Identify and build new banking, fintech, and payment partnerships across ROA.
• Drive market expansion by sourcing reliable, compliant payment solutions.
• Execute strategies aligned to regional growth objectives.

Payments & Financial Services Partnerships

• Source, negotiate, and manage relationships with banks, PSPs, mobile money providers, and fintech’s.
• Lead onboarding and commercial discussions for new providers.
• Stay up to date on payment trends, regulations, and fintech developments across Africa.

Relationship & Account Management

• Manage key partner relationships and collaborate with in‑country teams.
• Act as primary commercial point of contact.
• Conduct performance reviews and identify optimisation opportunities.

Market Intelligence & Reporting

• Monitor competitor activity, market shifts, and regulatory changes.
• Provide insights and recommendations to senior stakeholders.
• Produce regular performance, opportunity, and risk reports.

Travel & Regional Engagement

• Travel across African markets to meet partners, support negotiations, and drive launches.

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring

You’re someone who brings:

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability – you stay sharp, productive and positive in fast‑moving environments
• Proven stakeholder management/relationship management experience within Financial Services, Banking, Payments, or Fintech
• Strong understanding of African payment ecosystems, including PSPs, mobile money, and alternative payment methods
• Experience sourcing and managing payment providers across multiple African countries
• Demonstrated ability to negotiate commercial agreements and manage key partnerships
• Strong stakeholder management and communication skills
• Willingness and ability to travel across Africa regularly
   

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Experience within high-volume digital transaction environments
• Strong understanding of regulatory and compliance considerations in African financial markets Ability to operate in fast-paced, high-growth, and multi-market environments
• Strong analytical and problem-solving skills

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!