Product Specialist, Gaming & Rewards
Kaizen GamingWe are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let's start with the role
The Gaming & Rewards team owns the platforms and experiences that drive customer engagement through games, incentives, and loyalty mechanics. The Gaming & Rewards Product Specialist supports end-to-end product delivery, ensures smooth operational execution of these features, and owns the communication output across all customer-facing messages within the Gaming & Rewards domain.
- Conduct market research, map competition, and highlight best practices.
- Collaborate with relevant internal teams (i.e.Sportsbook, Platform, Customer Experience, Gaming, and others) to collect data and monitor key performance indicators.
- Identify customer pain points and opportunities, promote product optimization,s and support internal experimentation and CX activities (where applicable).
- Gather requirements for new markets and create Product Requirements Documents (PRDs).
- Work with internal stakeholders (e.g., Commercial, Legal, Finance etc) to ensure that the right product gets delivered at the agreed quality and time.
What you’ll bring
An ideal candidate for this role is passionate about enhancing our product offering and creating an exceptional customer experience, and aspires to work in a fast-paced product environment.
More specifically, we are looking for a professional with:
- 2+ years in a product role in a high-velocity, high-growth product or business unit.
- Experience in the GameTech industry with hands-on exposure to comparable market products through ongoing benchmarking.
- Demonstrated experience in analyzing various sources of data and writing product requirements.
- Well-versed in translating stakeholder requirements into executable products and working with a wide range of teams.
- Experience working closely with technology and design teams and good understanding of technologies used to drive the best product experiences.
- Strong attention to detail, expert-level organization and communication skills.
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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.