Product Manager - Player Success

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

We’re seeking a dynamic, experienced Product Manager to lead one of our key product teams. In this pivotal role, you’ll drive the strategy, development, and delivery of initiatives that enable a seamless player experience — including geolocation, customer support features, the help center, login, and more.

You'll operate at the intersection of technology, customer experience, and business strategy, helping us deliver innovative solutions that delight millions of users.

Key Responsibilities

• Own and drive the product strategy for the Player Success team

• Collaborate closely with engineering, design, customer operations, and analytics teams to deliver exceptional solutions

• Inspire and lead a high-performing, fast-growing product team through a collaborative and transparent culture

• Drive the full product lifecycle — from requirements gathering and roadmap planning through design, development, launch, and ongoing optimization

• Champion customer and business needs, translating them into innovative product experiences

• Foster a startup mentality that emphasizes technical excellence, ownership, and continuous improvement

• Engage regularly with internal stakeholders and external customers to ensure product alignment with business goals

What are we looking for?

• 5+ years of proven product management experience with a strong record of delivering successful product features

• Expertise in one or more of the team’s core features and/or sportsbook product development (5+ years preferred)

• Exceptional communication skills — both written and verbal

• Demonstrated ability to deliver products on time and within budget

• Strong experience working within agile development frameworks (Scrum, Kanban)

• Highly collaborative, with a proven ability to work across teams and time zones

• Strategic thinker with a passion for building outstanding customer experiences

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• Flexible work-from-home or office options

• Startup culture backed by a secure, global brand

• Opportunity to build products enjoyed by millions as part of a passionate team

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)