Product Manager, Gaming & Rewards

Let's start with the role

The Rewards and Communications team, part of the Gaming and Rewards department, operates as a cross-functional unit supporting both the Gaming and Sportsbook verticals. The team owns the end-to-end rewards and incentive mechanics across the business, with full responsibility for the bonus experience, player engagement, community initiatives, and customer communications. As a key driver of customer activation and loyalty, the team directly influences more than half of the company’s total revenue.

We are seeking a Product Manager to lead the Rewards and Communications domain. In this role, you will work closely with Commercial teams to define and deliver initiatives that elevate player engagement and retention, ensuring we provide a best-in-class rewarding experience within the iGaming industry. You will mentor and support Product Owners, while collaborating with Product Managers across other product verticals and partnering with key stakeholders including Commercial, CRM, and Compliance.

As a Product Manager you will:

Strategic Leadership

• Own and drive the strategic direction of the Rewards product portfolio.
• Identify and prioritize opportunities based on market insights and data.
• Make informed decisions balancing business value, technical feasibility, and user needs.
• Champion data-driven decision making in strategic initiatives.

Product Vision & Roadmap

• Define and communicate a compelling product vision supported by market evidence.
• Develop and maintain a strategic product roadmap aligned with business objectives.
• Set clear, measurable goals and OKRs for the product organization.
• Establish and track key success metrics for product initiatives.

Product Optimization

• Drive continuous improvement through evidence-based decision making.
• Identify opportunities for product enhancement based on performance metrics.
• Champion product quality and operational excellence.
• Ensure compliance with regulatory requirements in all product decisions

Stakeholder Management

• Build and maintain strong relationships with key stakeholders across the organization.
• Present data-backed strategies and results to senior leadership.
• Develop compelling, evidence-based business cases for strategic initiatives.
• Navigate complex organizational dynamics to drive product success.

Cross-Team Collaboration

• Foster effective partnerships across diverse teams, such as Commercial, Research & Experimentation, Product, Design, Responsible Gaming (RG), CRM, Compliance, and Tech teams.
• Align product initiatives with company-wide strategic objectives.
• Drive alignment through shared understanding of product performance.
• Facilitate effective collaboration between product and support functions.

Team Leadership & Mentoring

• Lead and mentor a team of Product Owners.
• Foster a culture of data-driven decision making and continuous learning.
• Guide Product Owners in making informed product decisions.
• Support Product Owners in their career development and growth.

Required Experience & Skills

• 5+ years of product management experience, with 2+ years in gaming.
• Proven track record of successful product strategy development and execution.
• Strong analytical mindset and data-driven decision making capabilities.
• Excellence in stakeholder management and cross-functional leadership.
• Experience mentoring and developing Product Owners.
• Deep understanding of the Online gambling industry.
• Strong understanding of product management methodologies.
• Excellent communication and presentation skills.

What sets you apart

• Track record of launching successful products.
• Experience with rewards/loyalty programs at scale.
• Strong understanding of gaming/sports-betting regulations and compliance requirements.
• History of mentoring and developing product talent.

Kaizen Gaming Perks

A buddy will support you with your onboarding.
Competitive salary package and bonus scheme.
‍⚕ Health and life insurance for you and your family.
Unlimited access to Udemy & continuous training for all your learning and development needs.
Monthly allowance for lunch & commuting expenses.
⭐Clear career paths & a developmental 360° feedback framework

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