ProdOps Team Leader

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.

Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Playtech is looking for a proactive Product Operation Team Leader with strong technical expertise and excellent communication skills.
As the Product Operation Team Lead, you will be responsible for overseeing and guiding the operational processes that support our production environments, ensuring seamless product delivery and stability. You will lead a team of engineers, driving operational excellence, implementing best practices, and fostering continuous improvement.

Your influential mission. You will...

• Resolve most complex DevOps tasks.
• Lead the team of Product Operations engineers.
• Conduct a comprehensive audit of existing service‑management processes and develop a clear plan for their improvement.
• Establish key operational performance indicators and create a clear plan to track, measure, and improve them.
• Provide immediate respond for any alert.
• Liaise with SL1/SL3, 3rd parties and internal stakeholders.
• Provide regular reports to direct manager.

Components for success. You...

• Possess a Bachelor’s Degree in Computer Science or Engineering.
• Have 5+ years’ experience as a DevOps engineer or SRE engineer, and 1+ years of leading/management experience.
• Possess fluent verbal and writing communication skills in English.
• Demonstrate strong understanding of the ITIL framework and bring hands-on experience working with production environments with zero tolerance for errors.
• Bring strong experience in Linux, Docker, configuration management tools (Ansible, Puppet), CI/CD tools (Git, Jenkins), Cloud services (AWS), and orchestration technologies (Kubernetes, Nomad).
• Have experience writing infrastructure as code (IaC) using Terraform.
• Have worked with monitoring systems (Grafana, Prometheus, Nagios/Sensu) and logging solutions (Elastic Stack, Loki).
• Interact effectively with senior management, technical subject matter experts, and business stakeholders.

You'll get extra points for... 

• Have experience supporting web applications with microservices architecture, including Akka cluster management and monitoring.
• Bring knowledge of NoSQL database support (MongoDB, Couchbase) and NGINX server management.
• Possess programming skills in Python/Bash.
• Have worked in a global, multilingual organization.

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

HOW TO APPLY?

In addition to your CV, please add a brief motivation letter covering your goals, your current working experience in a corporate environment. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").

Join our team at Playtech's new Brazilian office, where we work together to support and enhance our live products and services. Be part of a global, dynamic and innovative team that values collaboration, continuous learning, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.