Player Support Representative

At Aristocrat, our mission is to bring happiness to life through the power of play. As a Player Support Representative, you will have a key role in providing outstanding support to our players. You will ensure their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth. If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you!

**Midshift 3 pm to midnight**

What You'll Do

• Provide accurate information and support regarding customer accounts, products, and services

• Troubleshoot technical issues across computers, tablets, and mobile devices

• Handle live chat, email communications, inbound calls, as well as occasional outbound calls

• Communicate promotional offers and updates to VIP customers

• Identify, advance, and provide feedback on service issues or customer concerns

• Maintain strict customer confidentiality and data security standards

• Uphold what we value and remain current on internal processes and protocols

• Meet daily performance targets (approximately 70 customer contacts across channels)

• Adhere to SLAs, including responding to chats and calls within 45 seconds

What We're Looking For

• 0-2 years of customer support or call center experience preferred

• Be at least 21 years of age

• High school graduate or equivalent experience required; some college coursework preferred

• Strong problem-solving skills with the ability to think critically and resolve issues efficiently

• Excellent written and verbal communication skills

• Strong interpersonal skills with a customer-first approach

• Comfortable being camera-ready while working

• Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred

• Experience troubleshooting computers, smartphones, and tablets

• Diligent with strong grammar, typing, and data entry accuracy

• Ability to work independently with good judgment and discretion

• Highly organized with strong time management skills

• Capacity to excel in a dynamic, high-demand setting

• Previous technical support experience is a plus

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Pay Range

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. 

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.