Player Protection Manager

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. 

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences.  Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it. 

We’re looking for a Player Protection Manager who’s passionate about creating a first-class experience where customers feel supported.

You’ll be the go-to expert for player protection -making sure gambling stays fun, responsible, and safe. You’ll lead the team in delivering high-quality, timely interactions, staying ahead of industry changes, and ensuring compliance with UKGC licensing objectives.

In this role, you will:

• Champion Responsible Gambling and Player Safety: You’ll be the subject matter expert, ensuring our approach to player protection is proactive, compassionate, and effective.
• Team Coaching: You’ll guide your team to deliver timely, high-quality interactions that meet business targets and regulatory standards, helping them feel confident and capable in every conversation.
• Analysing Data and Risk: You’ll review customer behaviour and risk indicators to identify those who may be vulnerable to gambling harm, ensuring appropriate and timely interventions are made.
• Due Diligence Processes: You’ll assist the General Manager with enhanced due diligence processes and ensure all player protection incidents are logged, followed up, and resolved.
• Compliance: You’ll make sure all policies and procedures around affordability, customer due diligence (CDD), source of funds (SOF), and enhanced due diligence (EDD) are followed to the letter.
• Duty Manager Responsibilities: You’ll take charge of the club during your shift, representing the General Manager or Operations Manager and ensuring smooth, safe operations.

Skills & Experience Needed:

• Solid understanding of UK gaming legislation and regulatory standards.
• Genuine passion for player protection and responsible gambling.
• Strong customer-first mindset.
• A PML (Personal Management Licence) is beneficial but not essential.
• Proven leadership experience with an inclusive and people-focused style.
• Confident in handling customer interactions in fast-paced, front-line environments.
• Commercially savvy, proactive, and enthusiastic.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. 

Candidates must be 18 years of age or older and have the legal right to work in the UK. 

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you. 

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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