People Relations Advisor

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

This role is key to supporting Entain's people managers in Bulgaria to manage people effectively and minimise both reputational and monetary risk within our business. Through effective advice and case management, you'll be responsible for ensuring our managers conduct all employee relations matters with a fair and consistent approach and in line with local legislation, along with building key relationships and promoting a positive employee relations culture within our business.  

You’ll be the first point of contact for any employee relations queries across the globe that cannot be resolved by our first-line team, and for any matters that require additional people manager support due to complexity. Cases need to be managed end-to-end through our case management system to a timely resolution and in line with departmental and customer SLAs.  

With a focus on quality, you’d need to ensure that you have assessed the risk profile of each case including potential reputation damage and the potential for litigation as well as ensuring compliance with local legislation and internal policy.  

You’ll also assist our Senior Advisor on multiple people projects, ensuring that the support and advice provided takes into account both best practice and the relevant local legislation along with Entain policy, process and procedure.   

From time to time, you’ll also be required to support on the management of litigation matters, liaising with our Senior Advisor, Global People Relations Team Leaders and external legal advice where necessary. 

What you will do

• Managing all medium and high risk People Relations cases to resolution. This will include drafting all correspondence relating to the case, providing telephone advice throughout the process and, with the support of the Coordinator, completing all associated administration.
• Delivering effective coaching and development to line managers resulting in a positive impact on business performance and preventing a re-occurrence of issues.
• Ensuring the HR systems, case management tools and employee files are accurate, up to date and reflect advice given, action taken and that the paperwork has been sent in a timely manner eg invite, outcome, appeals.
• Supporting the wider People Team with all escalated matters to help determine the best course of action, ensuring that high-risk cases are quickly identified and escalated to the Global People Relations Team Leader.
• Addressing issues of line manager non-compliance in relation to HR policy, process, procedure and employment law.
• Preparing and producing MI reports and making meaningful interventions to ensure all cases are dealt with in a reasonable and timely manner.
• Putting forward recommendations, for continuous improvement eg to existing policies, processes, procedures and line manager training.
• Identifying skills/knowledge gaps and support in the delivery of interventions, such as workshops and coaching.
• Positively impact key business measures e.g. reduce absence rates through effective interventions.
• Ensure a high level of confidentiality is maintained in all aspects of work.

Qualifications

• Experienced HR Generalist or People Relations specialist
• Ability to understand, interpret HR policies, processes and procedures and use these to advise line managers when dealing with complex People Relations cases
• Up to date employment law and best practice HR knowledge
• Experienced in delivering coaching, training and development interventions to raise line manager capability

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

You can expect to receive benefits like:

• Group Bonus Plan
• Food vouchers – 150 BGN per month 
• Dental Allowance – 200 BGN per year, 100 BGN during probation 
• Annual Holiday – 25 days annually, plus local public holidays 
• Entain & Enhance days – 2 paid days off to focus on your professional or personal development 
• Volunteering (2 additional days)
• Life Insurance 
• Additional health insurance
• Hybrid working – 2+ days in the office per week 
• Christmas bonus
• Transport cost assistance
• Utilities cost assistance
• Sharesave Scheme 
• Paid subscription to the mental wellbeing app Unmind
• Amazing social events and Christmas party 

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.