PAYMENT ANALYST

About the Role

We are looking for a detail-oriented Payment Analyst to join our Operations team. In this role, you will be the first line of defense against fraud and the primary support for seamless transactions for our customers. You will handle the day-to-day processing of payments, investigate suspicious activity, and work closely with Customer Service to resolve complex financial queries.

Key Responsibilities:

Payment Processing & Support

• Transaction Management: Process player payments (deposits and withdrawals) for Entain Baltics & Nordics clients, ensuring all transactions and arising issues are handled in a timely and professional manner.

• 1st Line Resolution: Handle initial queries regarding gaming, financial, and technical issues related to Payments & Fraud, ensuring accurate and efficient resolution for our customers.

• CS Collaboration: Act as the dedicated support link for Customer Service agents, providing expert guidance and resolution on payment-related inquiries.

• Problem Solving: collaborate actively with the wider Payments team to troubleshoot and solve problems regarding customer questions and technical payment hiccups.
  

Fraud & Risk Management

• Early Detection: Monitor transaction flows to ensure fraudulent activities are spotted early enough to control and minimize risk exposure to the company.

• Investigation: Conduct deep-dive research to find and solve fraud cases

• Risk Mitigation: Proactively identify patterns of abuse and suggest improvements to internal controls to prevent future financial loss.

Our expectations:

Essential Experience

• Industry Knowledge: Previous experience in a Payments, Fraud, or Customer Service role within the iGaming or FinTech industry is highly preferred.

• Fraud Awareness: Familiarity with common online fraud typologies and KYC/AML verification procedures.

• Regional Familiarity: Understanding of the payment landscape in the Baltics and Nordics (e.g., knowledge of Card Payments, Trustly, Revolut, and local banking methods) is a plus.

Skills & Competencies

• Analytical Thinking: Ability to analyze large sets of data to spot trends, anomalies, and suspicious behavior.

• Communication: Strong written and verbal communication skills in English; fluency in a Nordic or Baltic language is a strong plus.

• Attention to Detail: High level of accuracy when processing financial transactions and verifying sensitive documents.

• Team Player: Ability to work effectively with cross-functional teams (CS, Compliance, Tech) in a fast-paced environment.
  

We offer:

• Be part of a leading iGaming group with a strong presence in Northern & Central Europe.

• Opportunity to develop specialized skills in Payment Operations & Fraud Prevention.

• Dynamic and international working environment.

• Flexible shifts (morning & afternoon).

• Great opportunity to take part in the development of a growth- and innovation-driven company and build its future.

• Dynamic work in a rapidly growing international company with personal development possibilities.

• Professional team with various international backgrounds to collaborate.

• Opportunity for career development.

• Wide benefits package: annual company performance bonus, extra day off on your birthday, dedicated days off for your physical and mental health, additional vacation days depending on the length of employment, health insurance policy, wellness and team-building events, dedicated budget for your training and development, paid online consultations with certified therapists and so much more!