OUTBOUND CUSTOMER SUPPORT AGENT

We are looking for a true diamond - Estonian, Latvian and Russian speaking outbound customer support agent. Join the growing Entain North and Central Europe team to challenge yourself!

KEY RESPONSIBILITIES

• Conduct telemarketing negotiations with existing company customers,

• Provide the necessary actions to increase the efficiency of sales of the company's services,

• Understand customer needs and provide customized offers,

• Know the offered services, to provide existing customers with the needed information,

• Promote long-term relationships with the company's customers and take care of their satisfaction.

REQUIREMENTS

• Experience in sales and / or customer service by phone,

• Excellent verbal communication skills in Latvian, Estonian, and Russian; at least intermediate skills in English,

• Orientation to professional customer service,

• Negotiation skills,

• Ability to argue and persuade,

• Ability to make decisions independently, take responsibility and show initiative.

WE OFFER:

• competitive salary package;

• top-notch colleagues with various backgrounds to collaborate;

• spacious office in Riga and casual environment;

• flexible work schedules;

• unlimited opportunity for career development;

• Wide benefits package: annual company performance bonus, extra day off on your birthday, dedicated days off for your physical and mental health, additional vacation days depending on the length of employment, health insurance policy, wellness and team-building events, dedicated budget for your training and development, paid online consultations with certified therapists and so much more!