Outbound Agent - Swedish Speaking

Join Our Swedish - Speaking Customer Service Team at Betsson Group – Based in E2 Hub

Are you a natural problem solver, strong communicator, and people person? We want you to be part of our brand-new Customer Service team at Betsson Group!

We’re looking for fluent Swedish speakers to join us in delivering outstanding customer experiences in a fast-paced, dynamic environment. This is your chance to be part of a multicultural team and an industry-leading iGaming company.

Who are you? – The champion of the customer

• Passionate about delivering excellent customer service with outstanding results.
• Possess brilliant soft skills and persistence, ensuring every customer leaves happy.
• Proud to be the Voice of the Customer, turning feedback into action.
• Flexible, able to prioritize effectively, and remain calm in challenging situations.
• Efficient, organized, and attentive to detail.
• Dependable, responsible, and takes ownership of every task.

Role Description:

• Handle incoming contacts from loyalty customers across all channels, including both inbound and outbound communications for the Swedish market.  
• Assist the floor in Chatsson with incoming loyalty contacts across all markets.
• Manage account closures for loyalty customers.
• The main responsibility being AML and RG requests over the phone.
• Carefully monitor and take ownership of all escalations from all OPS teams, with a particular focus on RG and AML cases.

Benefits:

We offer a variety of exciting benefits to our employees, including:

Lunch provided between Monday to Friday on site

‍♀Wellbeing allowance per year

Work from home allowance

10 working days of remote work (abroad)

Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)

Milestone birthday

Private Health Insurance

♿Temporary Total Disability & Personal Accident Insurances

Life & Corporate Travel Insurance

Discounts with local companies in Malta

Optional Pension Plan

✈Relocation Package (flights, 4 weeks of free accommodation, cash bonus)

Good to know:

• Start date: Every second week, training provided
• Salary: Base salary + bonus scheme
• Rotating: shift-based work
• Location: Malta, St Julians

Join our team at Betsson and become a part of a dynamic and rewarding work culture that values your growth and development. Apply now and take the first step towards a fulfilling career in the iGaming industry.