Aristocrat is excited to introduce an outstanding opportunity for an ambitious and highly skilled Optimization Specialist WFM/Analyst. In this role, you will be an essential part of our team, ensuring that our customer support and compliance teams operate at peak efficiency. Your work will have a significant impact on our operational success, helping us to maintain our world-class standards. Join us in Lansing, MI, where your analytical skills and dedication will help develop the future of our workforce management!

This is a role where you will thrive if you are passionate about data-driven decision-making and optimizing workforce processes. As an Optimization Specialist WFM/Analyst, you will collaborate with various teams, applying your expertise to identify the most effective strategies for workforce planning and execution. This position offers the chance to work in a dynamic and fast-paced environment where your contributions will be highly valued and visible.

What You'll Do

• Build, manage, and maintain rotas for Customer Support and Compliance teams across multiple locations and time zones.

• Ensure adequate staffing coverage for all shifts, including weekends and holidays.

• Coordinate with team leads and managers to accommodate leave requests, training schedules, and peak demand periods.

• Monitor and adjust schedules to optimize workforce efficiency and minimize overtime.

• Communicate rota changes promptly to all collaborators.

• Work closely with operations and HR teams to align scheduling with business needs.

• Maintain accurate records of attendance, shift swaps, and schedule adherence.

• Generate weekly and monthly reports on scheduling performance and critical metrics.

• Propose improvements for rota procedures and workforce planning tools.

• Ensure compliance with labor laws and internal policies.

What We're Looking For

• At least 2 years of experience coordinating rotas for Customer Support and/or Compliance teams.

• Experience in multi-location, multi-brand, and multi-time zone scheduling.

• Strong organizational and time-management skills.

• Experience with rota management tools and workforce scheduling software.

• Excellent communication and collaborator management skills.

• Capacity to thrive in a quick-moving, fast-developing workplace.

• Background in online industries (gaming, betting, fintech, insurance) (preferred).

• Familiarity with regulated markets and compliance requirements (preferred).

• Experience with B2B operations (preferred).

• Knowledge of brand new scheduling platforms (preferred).

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Pay Range

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. 

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.