Operations Specialist - Betty Shop
Betty
8 hours ago
Full-time
On-site
Sofia, Sofia-City, Bulgaria
About Us:
Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.
Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.
Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.
Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.
Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
- We are honest - we value honesty in all aspects.
- Bring the Olives - we offer premium customer experience.
- Think Big - we believe in always striving for more.
About the Role - We are looking for a highly structured, detail-driven operator to support and gradually take ownership of the operational execution of the Betty Shop. The Betty Shop is a core part of our experience, allowing players to earn and spend loyalty coins on rewards like free spins and physical merchandise. This is an execution-heavy role focusing on precision and reliability, ensuring every item and promotion is perfectly configured to maintain a fair and high-quality experience for our players.
Key Responsibilities:
- Shop Operations & Configuration: Configure and maintain shop items, rewards, and promotions in internal back-office tools. Ensure all positioning, category structures, and constraints are consistent and aligned with defined rules.
- Cross-Team Coordination: Sync with the Content team on new game releases and collaborate with CRM on communications for sales and shop initiatives to ensure operational readiness.
- Reporting, Analysis & Optimization: Run regular performance reports to monitor the impact of shop changes. Maintain configuration backups and catalogs via spreadsheets and surface insights to improve player engagement.
- Quality Control & Ownership: Triple-check all work before going live to identify risks or inconsistencies. Proactively surface any issues early and contribute to transparent resolutions and process improvements.
What we are looking for:
- Exceptional attention to detail and a zero-mistake mindset.
- Strong spreadsheet skills (Google Sheets / Excel), including comfort with formulas, structured tables, and maintaining data integrity.
- Highly structured and methodical working style, with the ability to remain calm under pressure.
- Analytical capability to work with data, reports, and performance metrics.
- Clear communication skills and the comfort to ask questions when something is unclear.
- Strong sense of responsibility and ownership over delivered work.
- Experience with analytics tools (e.g., Tableau) or basic SQL knowledge is considered advantageous.
- Previous experience in iGaming, marketplaces, or complex digital products is advantageous
- An interest in improving operational processes and documentation is an asset.
What we offer:
- Competitive salary
- Premium Health insurance
- Career and skills development opportunities
- Fun and collaborative team environment
- New modern office space