Operations Manager

Company Description

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Job Description

Entain Studios is on the rise, and we need a sharp, hands-on Operations Manager to help us deliver excellence in our fast-paced, multi-market gaming environment. Reporting directly to the Head of Operations you’ll be the backbone of our operational engine - driving efficiency, optimising workflows, and leading our team and Operational streams to keep our studio’s releases on track and compliant across all regulated markets.

• Lead the day-to-day Operations team activities, ensuring smooth delivery of all product releases across multiple regions, whilst meeting strict regulatory standards.
• Mentor and support your team to raise the bar on delivery quality, embedding best practices and fostering a culture of accountability, collaboration, and continuous improvement.
• Own operational processes related to game submissions, certification, and release pipelines - identifying areas to streamline, automate, and improve efficiency without compromising quality or compliance.
• Work closely with Studios, Compliance, Delivery (Operational Stream), Product/Tech, Compliance, RNG, and other internal teams to align operational plans with studio roadmaps, regulatory timelines, and priorities.
• Drive and deliver key cross-functional product initiatives and operational projects that fall outside the day-to-day delivery cycle, e.g. new market expansions, new feature additions.
• Manage team capacity and resource allocation to meet delivery milestones while maintaining agility to respond to shifting priorities or unexpected challenges.
• Monitor operational KPIs, provide transparent reporting to senior leadership, and escalate risks or blockers proactively to keep releases on schedule.
• Ensure all operational activities adhere to the diverse regulatory requirements of each market we operate in, supporting audit readiness and maintaining robust documentation.
• Play an active role in implementing process improvements, tooling upgrades, and organisational changes as Entain Studios continues to grow and scale globally.

Qualifications

• Proven operations management experience in a fast-moving, regulated environment - gaming or digital product experience preferred.
• Strong people leadership skills with a track record of developing and motivating high-performing teams.
• Deep understanding of multi-market compliance, certification, and release processes.
• Excellent organisational skills, with the ability to manage multiple complex projects simultaneously.
• Data-driven mindset with ability to analyse operational performance and implement improvements.
• Skilled communicator able to build effective relationships across teams and stakeholders at all levels.
• Comfortable navigating ambiguity and rapidly changing priorities.
• Experience working with cross-functional teams and complex delivery roadmaps.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.