Operations Coordinator

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Operations Coordinator provides operational, administrative, and customer support to the Operations Manager, site team and lottery. This role is responsible for coordinating day-to-day business activities, supporting customer requests, managing operational processes, preparing reports, processing invoices, and ensuring timely follow-up on routine operational matters. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Support the day-to-day operations of the business and assist the Operations Manager with administrative and operational activities.
• Coordinate operational tasks, follow up on action items, and ensure timely completion of assigned work.
• Maintain operational documentation, procedures, and records.

Customer Support

• Serve as a point of contact for day-to-day customer operational inquiries.
• Respond to routine business-as-usual customer requests and coordinate follow-up with internal teams.
• Ensure timely communication and resolution of customer operational needs.
• Generate and distribute recurring and ad hoc customer reports.
• Fulfill customer requests for operational data and standard reporting.
• Process invoices, purchase orders, and related documentation.
• Track invoice status and assist with invoice reconciliation and customer inquiries.
• Coordinate operational documentation, meetings, and other administrative activities as needed.
• Support site initiatives through coordination, scheduling, and follow-up.

Qualifications

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Experience supporting operational or customer-facing teams.
• Ability to work independently while collaborating effectively across multiple functional areas.

Qualifications

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.