Operational Support Engineer

Why this role matters

Ever wondered what keeps live media and broadcast services running when it really counts?

Based in Frenchs Forest, Sydney, this is an (almost) entry level opportunity to step into the world of broadcast and media technology. Vacant due to an internal promotion, the role sits within our Media and Broadcast Technology team and is ideal for someone early in their information technology or broadcast career who is keen to learn, hands on, and ready to grow.

This is a lower tier Broadcast Engineer and Level 1 Information Technology Support role, where you will be trained, mentored, and supported as you build practical skills in a live, always on environment. If you are a go getter who enjoys problem solving and wants exposure to broadcast systems, automation, and real world incident management, this role is a great launchpad.

Your role in action

Reporting into the Broadcast Services leadership team, you will provide Level 1 support across media and broadcast platforms that power live services and customer experiences. You will work closely with experienced team members, receive structured training, and gradually build confidence before operating independently.

• Provide Level 1 support to maintain availability of media and broadcast systems
• Manage ticket queues, incidents, and daily system start ups
• Respond to incidents, troubleshoot issues, and escalate when required
• Deliver hands on information technology and broadcast support in live environments
• Use monitoring tools and automation to identify and resolve issues early
• Support system changes and releases while protecting production stability
• Collaborate with senior engineers and service teams to meet support commitments

Your winning edge

This role is about attitude, curiosity, and reliability as much as technical skill. You will succeed if you enjoy learning, take ownership of your work, and stay calm in fast moving, time critical environments.

• A go getter mindset with a strong desire to learn and grow in broadcast or information technology
• Calm and methodical approach to incidents, tickets, and daily operations
• Comfort starting at Level 1 and building capability through training and mentoring
• Curiosity about how systems work and how to improve reliability and performance
• Clear communicator who enjoys working collaboratively as part of a team

What's in it for you

We know that when we belong, we thrive. That’s why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role
• Ticketing to some of the country’s biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs

Get to know us

We’re Tabcorp - home to TAB, Sky Racing, and MAX, shaping the future of our industry through digital innovation and cutting-edge technology. With a strong retail presence and a growing digital footprint, we connect customers wherever they play. We’re innovators and big thinkers in a fast-paced, exciting sector, committed to safer gambling and responsible play. Here, you’ll belong where the action is and make Tabcorp your home ground.

Make your move

Ready to make Tabcorp your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email careers@tabcorp.com.au.