Oncourse Casual Lead

Step into the action 

Step into a role where every race day brings energy, excitement and connection. As an Oncourse Casual Lead, you will be at the heart of the action, delivering outstanding customer experiences while supporting smooth and efficient oncourse operations. Join a team that thrives on teamwork, customer focus and creating memorable moments for racing and sports fans across Australia. 

How you'll be part of the action 

Reporting to the Oncourse Regional Manager, this casual leadership role combines customer service excellence with operational oversight. You will support race day teams, lead casual team members and help ensure every customer enjoys a seamless TAB experience. On average, you will need to be available for 2 shifts per week, including weekdays. 

• Lead casual team members to deliver exceptional race day service. 
• Drive accurate and efficient processing of customer betting transactions. 
• Support cash management, float allocation and financial reconciliations. 
• Coordinate oncourse equipment readiness and operational requirements. 
• Provide product information, promotions and customer support confidently. 
• Ensure compliance requirements are followed across all race day activities. 

What you'll need to succeed 

You are a confident people leader who enjoys working in fast-paced environments and creating positive customer experiences. You bring strong judgement, attention to detail and a collaborative approach that helps teams perform at their best. 

• Experienced in delivering outstanding customer service and building rapport. 
• Proven ability to lead teams with professionalism and inclusivity. 
• Strong attention to detail, accuracy and cash handling practices. 
• Ability to learn new systems, technology and operational processes. 
• Strong communication skills with customers, colleagues and stakeholders. 
• Ability to remain calm and solutions-focused in dynamic environments. 

Perks that make a difference 

We know that when we belong, we thrive. That’s why we offer: 

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
• 18 weeks paid parental leave for every new parent, no matter your role
• Ticketing to some of the country’s biggest racing and sports events.
• Access to our leading wellbeing app and programs to help you be your best
• A range of corporate discounts and special offers with leading retailers
• A diverse and inclusive culture where everyone belongs