NOC Engineer

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates with a passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?
We are seeking a motivated and technically skilled Network Operations Center (NOC) Engineer to play a crucial part in maintaining the reliability and performance of our application and infrastructure while gaining valuable experience in the complex, highly transactional and always-on gaming industry. If you are a problem-solver with a strong desire to learn and grow in a dynamic environment, we encourage you to apply. This position will foster collaborative teamwork while ensuring seamless operations at all hours.

Responsibilities:

• Monitor application health, network, infrastructure and related systems for performance, availability, and security anomalies.

• Respond to alerts and incidents promptly, facilitating call bridges, diagnosing and resolving issues to minimize downtime.

• Collaborate with SREs and DevOps to implement automation, tooling, and
  monitoring solutions.

• Assist in capacity planning and optimization efforts.

• Document operational procedures and contribute to knowledge sharing within the team.

• Continuously improve incident response processes and contribute to post-incident
  reviews.

What are we looking for?

Qualifications:

• 2-4 years of experience in a NOC or similar role.

• Experience with:

  • incident response processes

  • Jira (or related ticket-tracking system)

  • Proficient in MS Office, modern communication tools for virtual teams (i.e. Slack, MS Team, Zoom)

Familiarity with:

• Networking protocols and concepts.

• Linux/Unix operating system

• Live site KPIs (MTTR, MTTD, Availability, Incident Severities)

Strong:

• Communication and teamwork abilities.

• Problem-solving and troubleshooting skills.

• Attention to detail, documentation

• Ability to multi-task

Bonus if you have:

• Bachelor’s degree in computer science, Information Technology, or a related field

• Understanding of DevOps and continuous integration/continuous deployment (CI/CD) principles.

• Solid ability to analyze datasets, detect trends, and provide actionable insights.

• Technical experience in/with:

o   observability tools (Prometheus, Grafana, Robust and related)

• automation tooling and scripting (e.g., Python, Bash, Ansible).

• containerization technologies (e.g., Docker, Kubernetes).

• cloud computing platforms (e.g., AWS, Azure, GCP).

• GIT (version control and collaborative software development)

• Certification in relevant areas (e.g., CCNA, AWS Certified DevOps Engineer)

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• Flexible work from home or office hours

• Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs, you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer)