About the role
We are seeking a detail-oriented Payment Specialist to join our team. In this role, you will support and optimize payment operations across Mexico, with a focus on transaction monitoring, operational efficiency, and payment performance. You will work closely with local third-party payment providers, internal stakeholders across operations and customer service, and customers to ensure seamless payment processes, issue resolution, and regulatory compliance.
What you'll be doing
- Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries
- Collaborate with local payment providers and banks to ensure timely resolution of transaction-related issues
- Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity
- Assist in analyzing customer payment behavior and trends to recommend improvements in payment flows and methods
- Contribute to operational enhancements by documenting workflows, SOPs, and process improvements
- Support the integration and testing of new payment technologies and solutions
- Ensure all payment operations comply with relevant regulations and internal policies
- Provide timely support during system downtimes or payment-related incidents to minimize customer impact
What you'll bring
- Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience)
- 2–3 years of experience in payments, financial operations, or fintech/e-commerce environments
- Fluency in English
- Solid understanding of payment systems, funds flows, and reconciliation processes
- Experience with payment gateways, PSPs, or transaction monitoring tools is preferred
- Strong analytical and problem-solving skills with a data-driven mindset
- Excellent communication and interpersonal skills to work effectively across teams and with external partners
- Ability to manage multiple priorities and adapt in a fast-paced, remote-first environment
What’s in it for you
- We have an office in a prime location within Mexico City!
- A competitive salary + individual performance based bonuses every quarter
- 28 days paid annual leave
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
