MX Operations Support Associate - Content

Sporty Group

Partnered with some of the World’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we’re on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with innovation and exclusive sports content.

Sporty is expanding and we're building the world's go to platform for everyday entertainment.

About the Role

As a Content Operations Executive at Sporty, you will be responsible for the smooth running of all backend content activities across our global platforms, with a primary focus on Mexico.

You will manage daily content updates, creative asset deployment, and promotional campaigns, ensuring accuracy and consistency across the site. The role involves monitoring site performance, resolving operational issues, and maintaining a flawless user experience.

You will work closely with internal teams to improve processes, identify new opportunities, and uphold Sporty’s standards for quality, compliance, and delivery.

• Plan, schedule, and execute all day-to-day backend content operations, including the timely deployment of creative assets, content modifications, and promotional campaigns, ensuring 100% accuracy and visual integrity across the site
• Efficiently multitask and coordinate backend content deployment and troubleshooting across multiple global regions, primarily Mexico
• Monitor and maintain the functional integrity and visual performance of the site's backend with a zero margin of error and no delays
• Manage and resolve all operational and customer service escalations (Level 2/3). Use system tools and available data to troubleshoot issues efficiently and ensure error-free, high-quality solutions
• Proactively analyse existing operational processes to identify and suggest performance improvements and efficiency gains, utilizing a creative approach to problem-solving
• Document and escalate product improvement opportunities to concerned stakeholders to enhance the platform's content and performance
• Apply strong global sports knowledge and research skills to proactively identify content gaps and potential business opportunities for the platform
• Maintain content consistency and adherence to all regulatory and internal compliance standards

• Fluent in written and spoken Mexican Spanish & English. Additional languages is beneficial.
• Exceptional attention to detail and proven ability to maintain precision in a fast-paced, dynamic content environment
• Strong Excel / Google Spreadsheet skills for daily operational tracking, data analysis, and reporting
• Solid understanding of current global sporting activities, prominent sports/teams, and geographical sporting preferences
• Minimum 1 year of experience managing or deploying content for the customer-facing front end of an E-Commerce or related online platform
• Minimum 1 year of operations support experience. (Previous experience in sports related platforms is a plus.)
• Bachelor's degree or equivalent higher education is beneficial
• Flexibility to work night shifts and weekends on a rotational basis is required

What’s In It For You

We have an office in a prime location within Mexico City!

A competitive salary + individual performance based bonuses every quarter

28 days paid annual leave

Referral bonuses & flash bonuses

Top of the line equipment

Annual company retreats to provide great internal networking opportunities

Personalised Support

We’re committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.

Your Move

If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements, however your unique perspective is what helps us innovate and grow together.

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.