Multilingual Customer Account Advisor

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

A Brazilian Portuguese and Spanish speaking Customer Account Advisor to join our Customer Service team to support the Company’s operation at our offices based in Bogotá.

You will assist our global customer base via Live Chat, telephone and email. You will be assisting our customers with a wide variety of account queries including payments, login, and verification and betting queries.

From your first day with the Company, relevant training will be provided on all aspects of the role, including sports and betting, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team.

We are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression and job stability.

A competitive salary and benefits package will be provided to the successful applicants.

The ideal candidate will possess a strong desire and passion to lead, coach, and develop others. This includes identifying development areas that will facilitate the progression of advisors and their day-to-day performance. Collaboration is essential, alongside the ability to demonstrate adaptability and a willingness to embrace new tasks within this diverse role. 

A comprehensive knowledge of development and Customer Support processes and procedures is highly desirable.

The position is full-time, and the successful applicant will be required to work any four days on a 10 hour shift or five days on an 8 hour shift, between the hours of 07:00 and 02:30 the next day (this may change if needed).

In return, our current benefit package includes:

• Competitive salary.
• Working 40 hours a week (5 days).
• 20 days holiday plus public holidays, which are included in your holiday allowance.
• Career advancement and development opportunities.
• Company bonus scheme.
• Transportation allowance.
• Loyalty Bonus.
• RAF Programme.

Qualifications

• Language requirements B2 Portuguese & B2 in English
• A passion for delivering outstanding Customer Service.
• Excellent people skills.
• Ability to multi-task; with strong attention to detail.
• Ability to problem solve and find a resolution.
• Competent literacy and numeracy skills.
• Preferred experience in a customer-facing role.

Additional Information

• Communicating effectively with our Brazilian Portuguese and Spanish-speaking customers.
• Communicating with internal English-speaking departments to resolve customer’s queries or complaints.
• Providing support to our customer base via Live Chat, telephone and email.
• Reviewing and escalating queries from customers to your superiors when required.
• Providing a positive experience to our customers and resolving their queries as soon as possible.
• Using of internal tools to resolve customer’s queries.
• Promoting Responsible Gambling.
• Maintaining awareness and knowledge with licensing policies procedures and criteria.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.