Manager - Systems

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer’s interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

Hard Rock Digital is seeking an experienced Systems Manager to lead our infrastructure operations team. This role is responsible for managing systems administrators across identity management, cloud platforms, and Windows environments while ensuring 24/7 operational excellence and gaming regulatory compliance.

Team Leadership & Management

• Manage and develop team of 5-7 systems administrators including IAM, cloud, and Windows specialists

• Conduct regular performance reviews, goal setting, and career development planning

• Recruit, onboard, and train new systems administration staff

• Establish team standards, best practices, and operational procedures

• Foster collaborative team environment and knowledge sharing culture

• Manage on-call rotation schedules and escalation procedures

Infrastructure Strategy & Operations

• Develop and execute infrastructure roadmap aligned with business objectives

• Oversee day-to-day operations of Windows and cloud infrastructure

• Ensure 99.9%+ uptime for critical infrastructure systems

• Lead capacity planning and infrastructure scaling initiatives

• Manage infrastructure projects and technology upgrades

• Coordinate with network and cloud teams on infrastructure integration

Identity & Access Management Oversight

• Oversee Microsoft Entra ID, Active Directory, and identity infrastructure

• Ensure proper implementation of access controls and privilege management

• Review and approve significant identity and access changes

• Monitor identity security posture and respond to incidents

• Support compliance audits related to identity and access management

Gaming Compliance & Audit Support

• Ensure infrastructure operations meet gaming regulatory requirements

• Coordinate with IT Compliance & Audit Manager on infrastructure audits

• Maintain comprehensive infrastructure documentation for regulatory examinations

• Implement and monitor infrastructure controls required by Gaming Control Boards Support regulatory walkthroughs and technical demonstrations

Vendor & Budget Management

• Manage relationships with infrastructure vendors and service providers

• Negotiate contracts and service level agreements

• Develop and manage infrastructure budget and cost optimization

• Evaluate new technologies and make recommendations for adoption

• Track and report on infrastructure spending and ROI

What are we looking for?

• Bachelor's degree in Computer Science, Information Technology, or related field

• 8+ years of experience in systems administration and infrastructure management

• 3+ years of experience in a management or team lead role

• Strong technical expertise across Windows, Active Directory, and cloud platforms

• Experience with Microsoft Entra ID/Azure AD and identity management

• Knowledge of ITIL, change management, and incident management processes

Technical Skills

• Windows Server administration and Active Directory

• Microsoft Entra ID (Azure AD) and identity management

• Cloud platforms (Azure, GCP, AWS)

• PowerShell, Python, and automation scripting

• Backup and disaster recovery solutions

• Monitoring and alerting tools

• Infrastructure as Code (Terraform, ARM templates)

Preferred Qualifications

• Microsoft Certified: Azure Administrator Associate or higher

• ITIL Foundation or higher certification

• Experience in regulated industries (gaming, financial services, healthcare)

• Project Management Professional (PMP) or equivalent

• Experience with gaming regulatory compliance

Key Competencies

• Strong leadership and people management skills

• Excellent problem-solving and decision-making abilities

• Strategic thinking with tactical execution capabilities

• Outstanding communication skills for technical and non-technical audiences

• Ability to work under pressure and manage multiple priorities

• Strong incident management and crisis response skills

• Collaborative approach to cross-functional teamwork

Working Conditions

• Full-time position with hybrid work flexibility

• Standard business hours with flexibility for operational needs

• Participation in on-call rotation for infrastructure escalations

• Occasional after-hours work for maintenance windows and critical incidents

• May require occasional travel to office locations

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Hybrid and Remote work

• Flexible vacation allowance

• Start up culture backed by a secure, global brand

Roster of Unique

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).