Manager - Casino Operations

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

The Casino Operations Manager will be responsible for overseeing the day-to-day operational aspects of our online casino platform, ensuring seamless, engaging, and compliant gaming experiences for our players.

This role requires a deep understanding of various state gaming regulations, platform functionalities, and the ability to optimize operational workflows to maximize revenue and player satisfaction.

The successful candidate will be a strategic thinker with strong leadership skills, capable of driving continuous improvement in a fast-paced and evolving digital environment.

Key Responsibilities:

• Game Management: Oversee the lifecycle of online casino games, including game selection, integration, configuration, and road mapping. Work closely with game providers and other internal verticals to ensure a diverse and high-quality game portfolio.

• Fraud & Risk Management: Collaborate with internal teams (e.g., fraud, security) to identify, investigate, and mitigate fraudulent activities and other operational risks.

• Compliance & Regulation: Ensure strict adherence to all relevant state gaming regulations, and responsible gaming practices in various jurisdictions. Stay up to date with evolving regulatory landscapes.

• Customer Support Liaison: Act as a key point of contact and escalation for complex customer service issues related to iGaming operations, ensuring timely and effective resolution.

• Process Improvement: Continuously identify opportunities for process improvement and automation within casino operations to enhance efficiency, reduce costs, improve time-to-market, and improve player experience.

• Team Leadership & Development: Lead and mentor a team of casino operations coordinators, fostering a collaborative and high-performing work environment.

• Cross-functional Collaboration: Work closely with marketing, product, commercial, compliance, and customer support teams to ensure alignment and achieve business objectives.

What are we looking for?

We're searching for a highly motivated and experienced Casino Operations Manager who thrives in the dynamic world of online gaming. You'll be a strategic thinker with a keen eye for detail, passionate about delivering an exceptional player experience. The ideal candidate will possess a deep understanding of state gaming regulations and compliance, coupled with proven expertise in optimizing operational workflows.

We value individuals who are proactive, results-oriented, and can effectively collaborate with cross-functional teams in a fast-paced industry to achieve our business objectives.

The Ideal Candidate Will Have:

• Minimum of 5 years of experience in casino operations, with at least 3 years specifically in online gaming.

• Demonstrated understanding of iGaming platforms, back-office systems, and CRM tools.

• Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions.

• In-depth knowledge of iGaming regulations and responsible gaming principles in key online markets (e.g., New Jersey, Pennsylvania, Michigan, Ontario)

• Excellent verbal communication skills, written communication skills, and presentation skills.

• Ability to work effectively in a fast-paced, dynamic, and target-driven environment.

• Strong leadership and team management capabilities.

• Proactive, results-oriented, and highly organized.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• A hybrid / remote working environment

• Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).