Loss Prevention Investigator - UK

Your team

The Retail Loss Prevention team supports our shop-based colleagues across the UK and Ireland, mitigating actual and potential risks to the business, protecting our colleagues and customers, investigating fraud and minimising financial loss.

Supporting more than 550 shops across the UK and Ireland the team works closely with Retail Operations, Compliance, Employee Relations, external agencies and third-party suppliers. The team plays a vital role in reducing financial loss, protecting margin, supporting regulatory standards and responding to the day-to-day challenges faced across a lively retail betting estate.

This role follows a hybrid working approach, combining:

• Working from home
• Field-based shop visits
• A minimum of two days per week either in the office or completing field activity
• Occasional planned travel to Dublin, Leeds or London
• Occasional evening or weekend phone support when required

What you’ll do

• Build trusted, collaborative relationships with Retail District Operations Managers, shop teams and key stakeholders to mitigate risk, loss prevention and review of margin as well as to provide support
• Conduct investigations into all alleged acts of misconduct or non-compliance with regulatory standards whilst always maintain appropriate ER practices.
• Conduct shop-based Compliance & Loss Prevention audits during shop visits to identify and failings and drive continuous improvement
• Liaise with the Police around investigating theft, robberies and criminal behaviour ensuring evidence packs are produced and submitted to the required standards.
• Provide practical guidance and support to Operations Managers and shop teams on customer fraud, suspicious behaviour and prevention strategies.

How you’ll do it

• Experience or in-depth knowledge of the role of a retail loss prevention investigator, ideally across a multi-site customer facing operation.
• Ability to collate, assess and present complex data in a way which identifies key trends and exceptions
• Strong decision making and prioritisation skills
• Excellent written and verbal communication skills.
• Experience working with third party suppliers and external agencies

What’s on offer. 

• Unlimited Holiday  
• Annual Bonus
• Car allowance
• £/€1,000 learning fund  
• €250 Wellbeing fund
• Pension contribution scheme  
• Private healthcare  
• Hybrid Working – Minimum 2 days in Office of field based per week.
• Access to thousands of Udemy courses  
• Invest via the Company Sharesave Scheme  
• 16 Hours paid volunteering each year.   

About PaddyPower

Work that makes play jealous

Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.

Although we’ve grown to the betting behemoth we are today, we’ve not forgotten our roots. We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.

Our culture of hard work, boldness and an innovative spirit got us to where we are and we take our work seriously, but not ourselves! We win by having the best people working well together. Don’t pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, tech geniuses, perceptive people-people, inspiring leaders… and a very busy legal team.

We’ve got a growing squad of specialists, and we make the work fun. Sound good? Maybe there’s a spot on the team for you!

Plus, PaddyPower is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as Betfair, Sky Betting & Gaming and Tombola.

About Flutter UK & Ireland

We are Flutter UK & Ireland, part of the Global FTSE 100 Flutter Entertainment. Our division operates four of the most popular and trusted brands in the market: Sky Betting and Gaming, Tombola, Betfair and Paddy Power. 

Together the Flutter UKI brands offer market leading entertainment to millions of customers every single week! Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like ‘cash-out’, ‘Request a Bet’, betting exchanges and free to play games like Soccer Saturday Super 6. 

Working Here

Do you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same.

Our 7,000+ colleagues come together to form an expert, encouraging community across technology, product, commercial, data, infrastructure, marketing, and a myriad of subject areas. 

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Flutter UK & Ireland.

Find out more about how we co-created our Values with over 10,000+ insights from our people!

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.