Legal & Responsible Gaming Associate

Company Description

Interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join, it’s your game. So let’s win together.

Job Description

The role in a nutshell:

This role is all about your contribution to the set-up, implementation, development and monitoring of customer protection and compliance policies. You will have a key function in the satisfactory settlement of complaints within our international Customer Service team. Furthermore, you will provide expertise to other units within the group on topics concerning the following areas:.

What you’ll be doing:

• Handling and assessment of customer cases falling into customer protection field while contributing to the development of the operative framework
• Prevention and settlement of major complaints from customers  
• Providing consultation and expertise to Customer Services and within the Group on operational matters with legal, regulatory and compliance implications
• Contributing to internal and external audits
• Contributing to relevant CS and company-wide projects

Qualifications

What we need from you: 

• Interest and/or experience in customer protection, legal matters, mediation, risk management, anti-money laundering, compliance or regulatory matters, especially in the same industry, will be considered an asset
• High level of English (C1/C2)
• Good level in any additional language will be considered a plus
• Willingness to work in shifts
• Good team player
• Analytical mind and critical thinking
• Self-motivated, proactive, flexible and stress-resistant personality
• Excellent communication, networking, and conflict management skills
• High-quality oriented and able to cope with complexity

Desirable:

Customer Service experience

Additional Information

Benefits:

• Hybrid working
• Group Bonus plan
• Christmas bonus 
• Share Save scheme
• Personal Medical Insurance 
• Dental Allowance (up to 200 BGN per year, 100 BGN during probation)
• Food Vouchers for 150 BGN per month 
• 25 days of annual leave
• Personal development leave (2 additional days)
• Volunteering (2 additional days)
• Additional "It's Your Game Day" off to use in December or January
• Multi-Sport Card (Self Contribution) 
• Free subscription to wellbeing app Unmind
• 90 BGN Monthly for transport costs and utilities
• Life Insurance 

Outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people, and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Sounds interesting? 

Then join us!

#LI-Hybrid

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.