KYC Specialist

Come on board with Neo Group! We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are looking for a KYC Specialist who will help our large support team to work with requests related to payment systems.

Responsibilities:

• KYC & Due Diligence: Verify customer identities, conduct risk assessments, and perform Enhanced Due Diligence (EDD) for high-risk cases.
• Transaction Monitoring & Fraud Detection: Analyze transactions to identify suspicious activity and take appropriate preventive actions.
• Chargeback & Dispute Handling: Investigate chargeback claims, provide supporting evidence, and mitigate future disputes.
• Regulatory Compliance: Ensure adherence to AML, CTF, and other regulatory requirements while staying updated on industry changes.
• Reporting & Documentation: Prepare reports on KYC, fraud trends, and chargeback activities while maintaining accurate customer records.
• Internal & Partner Collaboration: Work closely with internal teams, financial institutions, and partners to process KYC, fraud, and chargeback requests.
• Process Improvement: Identify opportunities to enhance verification processes, fraud detection strategies, and compliance workflows.

• Higher education (preferably financial/economic).
• Great communication skills.
• English from A2 level.

• Enjoy 3 paid health days per year for those unforeseen sick days or medical appointments.
• Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.
• Rest easy with comprehensive medical insurance coverage for employees.
• Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.
• Boost your energy and morale with complimentary snacks available in the office.
• Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.