Key Account Manager

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Key Account Manager is responsible for the internal management of Instant game products which includes overseeing all aspects of the Game Creation process upon receiving approved concept artwork and prize structure, through Client approval; exercises best practices in the coordination of all components for Game Specifications to ensure all operating procedures and quality measures are maintained;  researches and provides resolution and recommendations for issues related to Game Specification development/components, pre-manufacturing and manufacturing.

Job Functions:

• Critical point of contact for all internal customers, including Director Customer Relations, legal, audit, programming, creative services, pre-manufacturing, production control, scheduling, finishing and shipping, etc.

• Uses best practices to efficiently and effectively manage and prioritize the process flow of games for clients from approved prize structure and conceptual art through Game Specification development and manufacturing.

• Develops Game Specifications and coordinates the components critical to the development process including: fonts, layouts, parameters, prize structure crosscheck, ticket samples, audit review, pricing, Profiles, etc.

• Investigates and recommends resolution for game-related issues during the manufacturing phases.

• Ensures all legal requirements are secured including trademark searches and third party contracts.

• Develops state lottery rules and regulations for assigned games if required.

• Maintains and updates Client profiles, internal Game Specification document, Master ticket backs, Master font and layout tables and packaging diagrams.

• All other duties as assigned.

Qualifications

Position Requirements/Qualifications:

• Keen eye for detail

• Excellent interpersonal and communication (oral and written) skills

• Excellent organizational and project management skills

• Ability to multi-task and drive project through to completion

• Ability to exercise critical thinking and independent judgment

• Excellent problem-solving capabilities with ability to conceive and recommend actionable process/procedure changes

• Positive “can do” attitude and team environment work ethic

• Ability to work with SG internal systems

• Proficient with Adobe, Microsoft Excel, PowerPoint, Word and Outlook

• Self-starter and able to work well independently or in a group; ability to work with minimal supervision

• Minimum 2 years printing, sales, marketing, auditing or customer service experience

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.