Junior Technical Support Engineer

We are looking for a Junior Technical Support Engineer eager to start or continue their career in the industry. This role is ideal for someone with a good technical foundation, a willingness to learn, and excellent communication skills. You will assist our partners and internal teams with technical questions, troubleshoot issues under guidance, and gain valuable hands-on experience in a dynamic and fast-paced environment.You will work closely with experienced colleagues, receiving mentorship and training while contributing to smooth platform operations and an exceptional partner experience. This position also provides a solid foundation for future career paths within the company, including opportunities to grow into QA roles.

Responsibilities

• Assist as a technical contact for our platform, supporting inquiries from partners, game providers, and internal teams.
• Help diagnose and resolve issues related to integrations, game sessions, player data, API responses, and payment flows (with guidance from senior team members).
• Collaborate with Product, QA, and Engineering teams in investigating incidents and implementing solutions.
• Communicate clearly and politely with both technical and non-technical audiences.
• Support monitoring of platform performance and escalate irregularities when needed.
• Track requests and document progress to ensure timely follow-up.
• Contribute to maintaining support documentation, workflows, and knowledge base articles.
• Learn and grow by identifying areas for improvement in processes and tools.

Requirements

• Basic understanding of web technologies (APIs, HTTP, browsers, logs, networking).
• Previous experience in technical support, helpdesk, QA, or a related role is a plus (Gaming or SaaS experience is an advantage, but not required).
• Strong willingness to learn and develop technical troubleshooting skills.
• Good communication and interpersonal abilities (active listening, clear explanations, constructive feedback).
• Responsible, organized, and eager to follow tasks through to resolution.
• Ability to stay calm and attentive when handling multiple requests.
• Fluency in Russian and at least Intermediate English.