IT Support Team Leader

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As an IT Support Team Leader, you will lead a team of 2nd line Engineers, ensuring that our employees have access to systems and applications required to carry out their work.

The IT Services department is responsible for resolving technical escalations and supporting the delivery of new technology into the Business. We provide a customer first approach in an enterprise scale and fast paced global Business.

You will measure the performance of the team, develop individuals, act as a point of contact for escalations and deliver process improvements.

Qualifications

• Knowledge of Microsoft Operating Systems.
• Proficent in Microsoft Office Suite.
• Excellent communicator.
• Self-motivation.
• Strong team player.
• Excellent time management skills, with the ability to work under pressure.
• Ability to proactively learn new skills and maintain technical knowledge.
• Previous experience managing a multi-site team.

Additional Information

• Prioritising and managing incidents and requests via the ticketing system and management escalations.
• Ensuring that the desktop estate is maintained and assets are documented accurately in CMDB.
• Monitoring quality of work against agreed performance criteria.
• Coordinating activities for large scale projects and liaising with Project Managers.
• Developing the team through regular coaching and feedback sessions.
• Ensuring agreed processes are understood and followed by reporting staff.
• Updating all procedural documentation and templates as required.
• Assisting with the recruitment process by reviewing candidates and participating in interviews.
• Communicating effectively with stakeholders and managers across the wider Business.
• Leading and shaping the team identity and morale.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.