IT Service Desk Analyst I - FBG

About the Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.

Fanatics Betting & Gaming (FBG) is seeking a detail-oriented and proactive Service Desk Analyst to join our team. This role is primarily responsible for IT Asset Management (ITAM), ensuring accurate tracking, maintenance, and lifecycle management of company technology assets.

In addition to asset management responsibilities, this position will provide secondary support to the IT Service Desk, assisting with Tier 1 support and day-to-day IT operations. This is an excellent opportunity for an early-career IT professional looking to build hands-on experience in both asset management and end-user support within a fast-paced, service-driven environment.

Key Responsibilities

Primary: IT Asset Management (ITAM)

• Manage the full lifecycle of IT assets, including procurement, deployment, tracking, maintenance, and decommissioning

• Maintain accurate and up-to-date asset records within the asset management system (e.g., Oomnitza), ensuring data integrity

• Conduct routine audits and reconcile discrepancies to ensure inventory accuracy

• Coordinate onboarding and offboarding processes, including provisioning and recovery of IT equipment

• Support asset refresh initiatives, including device upgrades, replacements, and deployments

• Track and document lost or stolen equipment, ensuring proper follow-up and reporting

• Collaborate with cross-functional teams (IT, HR, Security) to ensure seamless asset lifecycle management

• Handle shipping, receiving, and organization of IT equipment

• Other duties as assigned

Secondary: Service Desk Support

• Provide Level 1 technical support for hardware, software, and access-related issues

• Respond to and resolve service desk tickets in a timely and professional manner

• Assist with setup, configuration, and maintenance of end-user devices (primarily Windows-based systems)

• Document troubleshooting steps, procedures, and contribute to internal knowledge base resources

• Support IT team initiatives and operational improvement projects

• Other duties as assigned

Qualifications

• Associate’s or bachelor’s degree in IT or related field strongly preferred

• 0–2 years of experience in IT support, asset management, or a related field

• Familiarity with asset management tools (e.g., Oomnitza or similar) is a plus

• Basic understanding of computer hardware, operating systems, and troubleshooting concepts

• Experience with Windows and macOS environments preferred

• Strong attention to detail and organizational skills, particularly with inventory and data management

• Ability to follow processes and maintain accurate documentation

• Strong communication skills and a customer-focused mindset

• Ability to work both independently and collaboratively in a team environment

Working Conditions

• Combination of desk-based and hands-on technical work

• May involve lifting and moving IT equipment (laptops, monitors, etc.)

• Lift at least 50 pounds

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. 

The expected salary range for this role is based on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award. *Salary range is listed in US Dollars; actual salary will vary based on location. *Salary Range:  $49,400 - $65,000 per year (actual salary will be determined in part by a successful candidate’s geographic location).

For information about our benefits, please visit https://benefitsatfanatics.com/