Head of QA Testing

We are – the Rank Group.

From the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver.

We employ almost 8,000 people across our brands, in roles ranging from Casino Croupiers, Poker Dealers, Chefs and Bingo Club Callers, through to specialists in Marketing, Property, Finance, Law and Human Resources and many more.

This is such an exciting sector to be part of, bringing entertainment to millions in a culture of opportunity and growth.

Look at our careers site to find out more: https://careers.rank.com/

A senior leadership role responsible for defining and delivering the quality strategy for a complex gambling organisation spanning online gaming, mobile apps, websites, and land‑based casino and bingo systems. The position ensures every product and player journey meets the highest standards of reliability, safety, regulatory compliance, and player protection. The remit includes modernising QA, scaling automation to around 70% coverage, and introducing AI‑driven and LLM‑powered testing capabilities.

Core Responsibilities

Strategy and Leadership

• Set and own the organisation‑wide Quality Strategy across digital and retail channels.
• Lead and grow a multidisciplinary QA team covering automation, manual testing, performance, environments, and compliance‑aligned testing.
• Build a unified QA operating model across casino, bingo, sportsbook, mobile apps, and venue systems.

Testing Governance

• Develop frameworks for functional, non‑functional, performance, security, and compliance testing.
• Ensure QA practices meet gambling regulations, safer gambling standards, AML controls, and internal governance.
• Support licensing, audits, compliance reviews, and regulatory change programmes with clear, evidence‑based QA reporting.

Automation and AI Innovation

• Own the automation roadmap and drive automation maturity to ~70% coverage.
• Select and evolve automation frameworks for web, mobile, API, native apps, kiosks, and integrated platforms.
• Embed automated testing into CI/CD pipelines and introduce Agentic QA Personas and LLM‑guided exploratory testing.

Operational Quality

• Govern quality for platform releases, third‑party game integrations, payments, CMS changes, and risk/fraud tools.
• Oversee test environments, test data governance, and release readiness.
• Ensure strong defect management, triage, and root‑cause analysis across digital and venue systems.
• Track and report quality metrics including automation coverage, defect leakage, release stability, and regulatory outcomes.

Knowledge & Experience

• Senior QA leadership experience in online gambling, gaming technology, or regulated industries.
• Deep knowledge of digital gaming platforms, retail casino/bingo systems, and omnichannel integrations.
• Proven success scaling automation frameworks and embedding CI/CD‑based quality gates.
• Strong understanding of gambling compliance controls (KYC, AML, player protection, RG).
• Experience with complex vendor ecosystems (game providers, platform partners, payments, device management).

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.   

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.