Head of Bingo Chat Moderation

Company Description

About Playtech 

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Join the Bingo Team – Where Fun Meets Innovation!

At Playtech Bingo, we bring joy, excitement, and connection to players worldwide with our cutting-edge platform featuring bingo, slots, and interactive community experiences like real-time chat. We’re looking for passionate innovators who thrive on delivering top-quality gaming experiences. 

Ready to shape the future of online bingo? Let’s play!

Job Description

Ready to level up your career?

Are you a people-focused leader who turns complex operations into seamless experiences? We’re looking for a Head of Chat Moderation to enhance performance, efficiency, and player engagement through strong leadership and innovation.

Your influential mission. You will...

• Lead and develop the Chat Moderation team to deliver a safe, compliant, high-quality chat experience.
• Set and execute a clear moderation strategy; optimise tools, workflows, and automation with QA, Training, Product, and Ops.
• Champion player protection, consistent standards, and continuous improvement; build an inclusive, high-performance culture.
• Deliver measurable impact across operational excellence, community satisfaction, and commercial outcomes.
• Identify and implement opportunities to monetise the chat moderation function to increase revenue and profitability.

Qualifications

Components for success. You...

• Have a background in community engagement, live operations, or customer moderation at scale.
• Have proven operational experience in optimising efficiency and cost.
• Proven success in building or transforming chat moderation teams or tools.
• Think commercially and strategically, turning insight into measurable results.
• Communicate clearly and influence decisions across teams and stakeholders—even in high-pressure situations.
• Lead initiatives that streamline processes, scale automation, and improve moderation quality.
• Align business needs with technical delivery through cross-functional collaboration, champion learning, and accountability.

You'll get extra points for...

• Having experience in gaming, especially in Bingo.
• Possessing a commercial mindset with experience in identifying and delivering monetisation opportunities within community or service environments.

Additional Information

Thrive in a culture that values...  

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. 
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, food, travel, and wellness allowances. 
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge. 
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. 
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses. 

PLAYTECH MANAGED SERVICES 
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.