Gaming Operations Team Leader

Job Title: Gaming Operations Team Leader
Location: Brazil

Overview of the role:

The Gaming Operations team ensures that Betfair International customers remain safe and engaged. Operating within the International Commercial function, the team designs promotional mechanics, landing pages, onsite content, game launches, product support, and executes rigorous quality control processes across multiple tools. Regular review and adaptation to the evolving marketplace are key to the team’s success.

As the International Gaming Operations Team Leader, you will oversee the day-to-day operations of the team, ensuring smooth execution of onsite content, promotions, risk management, and product initiatives internationally. This role requires strong leadership, organizational, and problem-solving skills to maintain high standards while coaching and developing team members. You will act as the primary escalation point for operational issues, drive operational excellence, and collaborate closely with Commercial, Technology, and Risk teams.

What you’ll do

• Lead and manage a team of gaming operations professionals, setting clear objectives and expectations.

• Mentor, coach, and train team members to develop skills and maximize performance.

• Conduct regular 1-to-1s and performance reviews, providing structured feedback and career guidance.

• Foster a collaborative, open, and high-performance culture.

• Act as the main escalation point for operational issues, proactively resolving incidents and driving continuous improvement.

• Oversee and coordinate the daily execution of content updates, promotions, and product initiatives.

• Ensure adherence to quality control processes, governance standards, and operational best practices.

• Optimize and manage operational tools, including IMS, CPP, Prismic, Trello, and other relevant platforms.

• Collaborate with Commercial, Technology, and Risk teams to align operations with strategic objectives.

• Communicate key operational updates to senior stakeholders with transparency and timeliness.

• Provide data-driven insights and recommendations to optimize operations.

• Lead or contribute to cross-functional projects aimed at improving efficiency and execution quality.

• Ensure compliance with regulatory and risk management standards.

• Conduct post-mortem reviews on incidents and implement improvements to enhance operational resilience.

• Monitor team performance, identify efficiency opportunities, and implement process optimizations.

• Maintain accurate and up-to-date documentation of operational processes and best practices.

What you’ll bring:

• Demonstrated experience in an e-commerce or digital operations environment, ideally in content, product, or operational roles. Gaming experience is a plus but not required.

• Proven ability to lead and develop a team, setting clear objectives and driving performance.

• Strong problem-solving and analytical skills, with experience resolving operational issues.

• Proficiency in operational tools such as IMS, CPP, Prismic, Trello, or other content management/CRM systems.

• Ability to manage multiple workstreams and prioritize effectively in a fast-paced environment.

• Experience coordinating with commercial, technology, or risk stakeholders to deliver operational objectives.

• Fluency in English (written and verbal).

• Behavioral attributes: proactive, adaptable, collaborative, detail-oriented, and committed to continuous improvement.

Why choose us:

Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.

• Discretionary annual performance bonus

• 13th Month Payment

• Annual Salary Increase

• Long Term Disability (LTD)

• Health and dental insurance for you, your partner and your children (if you all live at the same address)

• Personal life insurance and income protection

• A personal interest allowance to let you learn something new or pursue a hobby

• Employee Assistance Programme

• Transportation and Childcare Allowance

• R$ 800 per month in Meal Vouchers

• Maternity Leave - 26 weeks paid, Paternity Leave 4 weeks paid

• External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career

• Family Reward

Equal opportunities:

At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at talent@flutterint.com. Your journey with us is focused on ensuring you have what you need to be your best self.

Learn more about the works we are doing on Inclusion and Belonging here: https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/

The group:

Betfair International is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.