Gaming Operations Team Lead - FanDuel, Hybrid

About Betfair Romania Development​:

Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world’s leading sports betting and iGaming brands. Exciting, immersive and safe experiences are delivered to over 18 million customers worldwide, from our office in Cluj-Napoca. Driven by relentless innovation and commitment to excellence, we operate our own unbeatable portfolio of diverse proprietary brands such as FanDuel, PokerStars, SportsBet, Betfair, Paddy Power, or Sky Betting & Gaming.

Our Values:

The values we share at Betfair Romania Development define what makes us unique as a team. They empower us by giving meaning to our contributions, and they ensure that we consistently strive for excellence in everything we do. We are looking for passionate individuals who align with our values and are committed to making a difference.

Win together | Raise the bar | Got your back | Own it | Positive impact

About the Brand: FanDuel

FanDuel is a leading force in the sports-tech entertainment industry, redefining how fans engage with their favourite sports, teams, and leagues. As the premier gaming destination in North America, FanDuel operates across multiple verticals, including sports betting, daily fantasy sports, online gaming, advance-deposit wagering, and media.

Exposure to emerging innovative technologies in business applications is an advantage!

The Team 

This is a key role working within the Gaming Operations team. The team is focused on the smooth operation of our Gaming products with responsibility for a wide range of areas including content management, working closely with our platform providers and regulators on their requirements, aligning with internal and external testing teams, aligning with development timelines for releases, and looking for automation opportunities and process improvements that enable us to scale without requiring additional manual processes.

Role Summary

The role will report into the Gaming Operations Manager. The Operations Team Lead will focus on leading the Gaming Operations team towards delivering the highest quality of content offered to our customers, and connecting with the business strategy and the desired commercial outcomes, coupled with the ability to translate ideas into action, stakeholder management and outstanding operational discipline.

It will require a positive and proactive approach towards quality and drive an improvement oriented culture across departments. 

The main responsibilities of this role will include managing the performance and development of the Operations team, recruitment, training and assigning of responsibilities, as well as acting as the primary escalation point for issue resolution for the Operations team.

Strong communication skills are important. Tasks require a strong attention to detail and ability to work under tight deadlines.

The team is expected to deliver flawlessly and work closely with teams across the business such as Marketing, Product Delivery and Technology to optimise and deliver best customer experience.

Key Responsibilities 

• Key contributor to innovation, both from an operational and growth perspective.

• Lead a team of people who will be recognized as experts for their operational knowledge.

• Will advise multiple departments on the best way to approach various projects.

• Lead and successfully implement strategic projects and be POC for operational requirements.

• Build and develop a culture of operational excellence.

• Ensure all operational activities are delivered in the most effective and efficient manner, with gaps proactively addressed. 

• Monitor and analyse operational performance metrics (run rate, velocity, capacity), conducting data-driven deep dives to identify trends, process gaps and improvement opportunities that support strategic decision-making and team efficiency goals.

• Measure and track key metrics specific to the Gaming Operations team.

• Act as point of escalation for any issues related to the operation, both internally and to other parts of the business.

• Support the improvement of the content operations management processes to make sure execution is constantly streamlined and workload is properly managed.

• Understand the different markets and the roadmap for delivery of new features.

• Implement and challenge performance management processes, ensuring frequent and high-quality feedback is delivered to all team members.

• Develop and maintain collaborative relationships with stakeholders across the business.

• Support the Product Team to deliver key projects concerning the evolution of features and tools. The Operations Team Lead will support the Gaming Operations Manager to embed a team that is recognised as drivers of efficiency and innovation, stretching the functionality to be best in class amongst our competitors.

Behavioural Competencies 

• Win Together - Is able to lead, motivate and recognize the team for their contribution and accomplishments.

• Customer Focus - Able to transform team efforts in order to best meet customer needs.

• Communication - Promotes communications and encourages collaboration between teams and departments.

• Drive Results - Sets stretch goals for self and the team and helps and guide the people towards achieving and overachieving them.

• Agile and Curious - Able to challenge the status quo and provide solutions to complex operational problems where conventional approaches have failed.

• Motivated - Drives improvement in self and leads the entire team to support achievement of the business & personal goals.

Education, Qualifications & Experience 

• Experience in leading and motivating people in a previous role as a manager.

• Working knowledge and an extended experience on Gaming promotional tools (Prismic, JIRA, Confluence).

• Excellent problem-solving skills.

• Innovation driven, both from an operations and department growth perspective.

• Knowledge in developing business cases, presentations, and reports.

• Proven skills in leading projects successfully.

• Proven skills and experience in issue resolution is a distinct advance.

• At least 3 years’ experience working in an e-commerce or m-commerce.

• Highly skilled in MS suite including Outlook, Excel & PowerPoint.

• Previous people management experience.

• Fluency in English essential.

• Demonstrate operational understanding.

Benefits:

• Hybrid & remote working options

• €1,000 per year for self-development

• Company share scheme

• 25 days of annual leave per year

• 20 days per year to work abroad

• 5 personal days/year

• Flexible benefits: travel, sports, hobbies

• Extended health, dental and travel insurances

• Customized well-being programmes

• Career growth sessions

• Thousands of online courses through Udemy

• A variety of engaging office events

Disclaimer:

We are an inclusive employer. By embracing diverse experiences and perspectives, we create a lasting, positive impact for our employees, customers, and the communities we’re part of. You don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.

We thank all applicants for their interest; however, only the candidates who best meet the job requirements will be contacted for an interview.

By submitting your application online, you agree that your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than three years, to consider you for prospective roles within the company.