Gaming Manager Bulgaria

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

Entain is seeking a motivated Gaming Manager to join our team for the Bulgarian market. In this role you will be part in managing our gaming content strategy for our bwin brand. Your primary responsibilities will include defining roadmaps for game releases, ensuring that games and providers align with market preferences, cross team collaboration and reporting on game performance to drive data-informed decisions.

As a Gaming Manager, you will work closely with cross-functional internal and external teams to optimize our gaming portfolio and enhance player engagement.

Position: Gaming Manager
Location: Bulgaria
Language knowledge: Bulgarian & English. Any other language will be viewed as an advantage

Responsibilities / What You’ll do

• Road Map Management: Manage and update the casino roadmap to ensure the market receives content aligned with customer preferences. Oversee game portfolio expansion by coordinating game submissions to the regulator as part of the roadmap process.
   
• Lobby Management: Ensure the casino lobby remains modern, appealing, and competitive through data-driven optimization. Continuously improve customer engagement by leveraging data insights for monthly lobby updates.
   
• Cross-Team Collaboration: Support CRM and other marketing teams by providing guidance on which gaming content and campaigns to promote, ensuring alignment with customer preferences and performance trends.
   
• Issue Monitoring: Monitor casino and customer support channels to identify and address any issues related to games not functioning properly.
   
• Market Analysis: Conduct ongoing competitor and market analysis to identify trends, opportunities, and threats within the online gaming sector.

Qualifications

• Proven experience in the online gaming sector for at least three years. Familiarity with gaming regulations and compliance standards is required.
• Strong written and verbal communication skills in Bulgarian and English are essential for collaboration with diverse teams and stakeholders
• Analytical skills with the ability to interpret data, identify trends, and derive actionable insights. Experience with data analysis tools such as PowerBI or similar tools is a plus
• Excellent communication and interpersonal skills, with a proven ability to collaborate effectively across various teams, including marketing, product, compliance and external partners
• A proactive and results-oriented approach, capable of thriving in a fast-paced environment. Strong problem-solving skills and the ability to adapt to changing market conditions
• A strong understanding of customer behavior and preferences, with a passion for enhancing player experience and engagement

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like:

• Group Bonus Plan
• Private Medical Insurance – Personal Cover
• Food vouchers – 150 BGN per month 
• Dental Allowance – 200 BGN per year  
• Annual Holiday – 25 days annually, plus local public holidays 
• Additional ‘It’s Your Game’ day off 
• Entain & Enhance days – 2 paid days off to focus on your professional or personal development 
• Volunteering (2 additional days)
• Life Insurance
• Personal Disability Insurance
• Critical Illness Insurance
• Multi-Sport Card – Self Contribution 
• Hybrid working – 2+ days in the office 
• Christmas bonus
• Transport cost assistance
• Utilities cost assistance
• Sharesave Scheme 
• Paid subscription to the mental wellbeing app Unmind 
• Amazing social events and Christmas party 

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

#LI-CR2

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.